Received an "Unauthorized Access" Alert from Ezviz? Here's What to Do.
Seeing a notification that warns of "unauthorized access" or a "login from a new device" on your Ezviz account can be alarming. This security feature is designed to protect you, but it requires immediate and careful action. It means that someone, somewhere, has tried to log into your account, and may have succeeded if your password was weak.
This guide will explain exactly what you need to do right now to secure your Ezviz account, protect your privacy, and ensure you are in full control of your security cameras. Do not ignore this alert.
## Immediate Steps to Secure Your Ezviz Account
Time is of the essence. Follow these steps in order to lock down your account and investigate the potential breach.
### Step 1: Change Your Ezviz Password Immediately
This is the single most important action you can take. Even if you think the alert was a mistake, change your password now.
- Open the Ezviz app.
- Navigate to the Profile tab (usually in the bottom right).
- Go to Settings > Account Security > Change Password.
- Create a strong, unique password. A strong password should be at least 12 characters long and include a mix of upper-case letters, lower-case letters, numbers, and symbols.
- Do not reuse a password you have used for any other online service.
### Step 2: Enable Two-Factor Authentication (2FA)
Two-Factor Authentication is your strongest defence. It adds a second layer of security that prevents anyone from logging in, even if they have your password, because they would also need physical access to your phone.
- In the Ezviz app, go to Profile > Settings > Account Security.
- Select Two-Factor Authentication.
- Follow the on-screen prompts to enable it. You will typically link it to your phone number or an authenticator app.
- From now on, any login from a new device will require both your password and a temporary code sent to your phone.
## Investigate and Review Your Account Settings
Once you have secured the account with a new password and 2FA, it's time to see what happened.
### Review Login History and Linked Devices
The Ezviz app allows you to see where your account has been accessed from.
- In the Account Security section, look for an option like "Login Records" or "Manage Devices".
- This will show you a list of recent logins, their approximate geographical location, and the type of device used.
- If you see any device or location you do not recognise, use the option to "Log Out" or "Remove" that device from your account immediately.
### Check Camera Sharing Settings
It's possible that access was granted by someone you previously shared camera access with.
- Select one of your cameras from the main screen.
- Tap the Share icon (it often looks like a box with an arrow).
- Review the list of accounts that have access to your camera.
- If there is anyone on the list who should no longer have access, revoke their sharing permissions immediately.
By taking these decisive steps, you can secure your Ezviz account, protect your camera feeds, and ensure your peace of mind. Always treat security alerts with seriousness and act promptly.