What to Do If Your Ezviz Camera Suffers Water Damage
While many Ezviz cameras are designed to be weather-resistant, severe rain, improper installation, or accidental submersion can lead to water damage. Acting quickly and correctly can mean the difference between saving your device and needing a replacement. This professional guide outlines the immediate steps you should take.
The number one rule is to not apply power to a wet electronic device. This can cause irreversible short circuits.
## Step 1: Immediately Disconnect All Power
This is the most critical step. As soon as you realise the camera has been exposed to significant moisture, you must cut the power.
- For Wired Cameras: Unplug the power adapter from the electrical socket immediately. Do not just unplug the cable from the camera itself; disconnect it completely from the mains.
- For Battery-Powered Cameras: If your model has a removable battery pack (like some Ezviz doorbells or standalone cameras), eject it straight away.
- For Power over Ethernet (PoE) Cameras: Disconnect the Ethernet cable from the camera or from the PoE switch/injector that is supplying the power.
## Step 2: Dry the Exterior and Remove Peripherals
Once the device is safely powered down, you can begin the initial drying process.
- Bring the Camera Inside: Move the camera to a dry, indoor location.
- Gently Dry the Outside: Use a soft, lint-free microfibre cloth to gently pat the exterior dry. Absorb as much water from the casing, lens, and ports as possible.
- Remove the SD Card: Carefully open the SD card slot and remove the memory card. Leave the slot cover open to allow air to circulate and dry the internal area. The SD card itself is likely to be fine, but you should dry it and set it aside.
## Step 3: The Critical Drying Period
Now comes the most important part: waiting. The camera needs to dry out completely on the inside, and this takes time.
- DO NOT Use Heat: Never use a hairdryer, heat gun, oven, or microwave to try and speed up the process. Applying direct heat can force moisture deeper into the device and damage sensitive electronic components and rubber seals, making the problem worse.
- Promote Airflow: Place the camera in a warm, dry, and well-ventilated area. A spot near a dehumidifier or in an airing cupboard is ideal.
- Use a Desiccant (Recommended): The most effective method is to place the camera, with its port covers open, into a large, airtight container or sealed bag. Fill the container with packets of silica gel (you often get these with new shoes or electronics). These are designed to absorb moisture from the air. Uncooked rice can be used as a last resort, but silica gel is far more effective and less dusty.
- Be Patient: You must leave the camera to dry for a minimum of 48-72 hours. Do not be tempted to power it on early.
## Step 4: Assess and Test
After waiting at least two to three days, you can attempt to power the camera back on.
- Inspect for Damage: Before you apply power, look closely at the lens for any signs of internal fogging or condensation. Check the USB and SD card ports for any green or white crusty build-up, which is a sign of corrosion.
- Attempt to Power On: Re-insert the battery or plug the camera back into its power source.
- Observe Functionality: Check if the camera powers on, connects to your Wi-Fi, and provides a clear video feed. Test all functions, including the speaker, microphone, and night vision.
If the camera works, you may have saved it. However, be aware that corrosion can be a slow process, and problems may develop later. If it does not power on or the image is foggy, the internal components have likely been permanently damaged, and the device will need to be replaced.