How to Fix an Ezviz Camera That Won't Connect
An Ezviz camera that refuses to connect to your Wi-Fi or shows as "Offline" in the app is unable to provide the security and peace of mind you purchased it for. Whether you're struggling with the initial setup or dealing with a camera that has suddenly dropped its connection, this guide will provide you with the solutions you need.
Let's walk through the most common causes and fixes for when your Ezviz camera won't connect.
## Understanding the Symptoms of an Ezviz Connection Issue
First, identify the specific problem you're facing. This will help you quickly find the right solution.
- Flashing Red Indicator Light: The LED on the camera is blinking red, which is a universal sign of a Wi-Fi connection failure.
- "Device is Offline" Message: The Ezviz app clearly states it cannot communicate with your camera.
- Failed to Connect During Setup: You repeatedly get an error message when trying to add the camera to your Wi-Fi network for the first time.
- Error Code 245404: A common error that appears in the app when trying to view a camera that has lost its connection.
- Live View Stuck at 0%: You can see the camera in your app, but the live video feed never loads.
Step-by-Step Guide to Getting Your Ezviz Camera Back Online
Follow these steps in order. The majority of connection problems can be solved without needing advanced technical knowledge.
### 1. Check Your Wi-Fi Network (2.4GHz vs. 5GHz)
This is the single most common point of failure during setup.
- Ezviz cameras only connect to 2.4GHz Wi-Fi networks.
- Many modern routers are "dual-band," meaning they broadcast both a 2.4GHz and a 5GHz network. Sometimes these networks have the same name, which can confuse the setup process.
- Solution: Temporarily disable the 5GHz band in your router's settings while you set up the camera. You can also check if your router has a separate "Guest Network" option that is 2.4GHz only and connect the camera to that. Once connected, you can usually re-enable the 5GHz band.
### 2. Verify Your Wi-Fi Password
It sounds simple, but a single incorrect character in the Wi-Fi password is a frequent cause of setup failure.
- Passwords are case-sensitive.
- When prompted for the password in the Ezviz app, tap the "eye" icon to make the password visible so you can double-check for any typos before you hit connect.
### 3. Perform a Full Power Cycle
Rebooting your equipment can clear temporary glitches that are preventing a connection.
- Unplug the Ezviz camera from its power source.
- Unplug your internet modem and router.
- Wait for at least 60 seconds.
- Plug the modem in first and wait for its lights to become stable.
- Plug the router in next and wait for it to fully boot up.
- Finally, plug your Ezviz camera back in. Give it 2-3 minutes to start up and try to reconnect.
### 4. Move the Camera Closer to the Router
A weak Wi-Fi signal will cause the camera to disconnect frequently or fail to connect at all.
- During setup, perform the process with the camera in the same room as your router.
- If the camera is already set up but keeps going offline, check the signal strength. If it's weak in its desired location, you may need a Wi-Fi extender or to reposition your router for better coverage.
### 5. Factory Reset the Camera
If nothing else has worked, a factory reset will return the camera to its out-of-the-box state. This is your last resort.
- Find the physical reset button on the camera body. It's often a small, recessed button that you might need a paperclip or the included pin to press.
- With the camera powered on, press and hold the reset button for 10-15 seconds.
- The camera will announce that it is resetting and will reboot.
- You will now need to delete the camera from your Ezviz account and go through the entire setup process again from the beginning.
By following these steps, you can overcome the vast majority of connectivity issues with your Ezviz cameras.