What to Do When Your Ezviz Camera Won't Reset
A factory reset is often the ultimate solution for a range of camera issues, from connectivity problems to general unresponsiveness. However, it's incredibly frustrating when you press the reset button and nothing happens. If your Ezviz camera is refusing to reset, don't worry. There are several troubleshooting steps you can take to resolve the issue.
This guide will walk you through the process of diagnosing why your Ezviz camera isn't resetting and what you can do to fix it.
Step 1: Ensure You're Using the Correct Reset Procedure
Before assuming there's a fault, let's double-check that you're performing the reset correctly. The exact process can vary slightly between Ezviz models, but the general method is consistent.
- Locate the Reset Button: The button is typically a small, recessed button labelled 'RESET'. You may need a paperclip or a SIM eject tool to press it. On some models, it might be a more prominent button.
- Power On the Camera: The camera must be plugged in and powered on for the reset process to work.
- Press and Hold: With the camera powered on, press and hold the reset button firmly.
- Wait for the Prompt: Continue holding the button for approximately 5-10 seconds. You should hear a beep, a voice prompt confirming the reset, or see the LED indicator light change its flashing pattern.
- Release the Button: Once you receive the confirmation prompt, release the button. The camera will then restart with its factory default settings.
If you've followed these steps and nothing happens, move on to the next section.
Step 2: Check the Camera's Power Supply
A very common reason for a failed reset is an inadequate or faulty power supply. The camera needs stable power to perform the internal function of wiping its settings.
- Check the Connections: Ensure the power cable is securely plugged into both the camera and the power adapter, and that the adapter is firmly in the wall socket.
- Test the Outlet: Plug another device into the same power outlet to confirm the outlet is working.
- Inspect the Cable: Check the power cable for any signs of damage, such as fraying or kinks.
- Try a Different Adapter: If possible, try using another compatible power adapter with the same voltage and amperage rating to rule out a faulty adapter.
If the camera's LED indicator light is off and it shows no signs of power, you've likely found the source of the problem.
Step 3: What if the Reset Button is Unresponsive?
If the camera is clearly powered on but the reset button does nothing, there could be a few issues at play.
- Physical Obstruction: For recessed buttons, ensure the tool you are using (like a paperclip) is long enough to actually press the button inside. Sometimes debris can get lodged in the opening.
- Firmware Glitch: The camera's software may have entered a state where it no longer responds to button presses. In this case, perform a hard reboot first. Unplug the camera from its power source, wait for a full minute to ensure all residual power is gone, and then plug it back in. Let it boot up completely (which could take a couple of minutes) and then try the reset procedure again.
- Physical Damage: While rare, it's possible the physical reset button on the circuit board has been damaged or disconnected. If you suspect this is the case, especially if the camera has been dropped, you may need to seek professional repair or contact Ezviz support.
Step 4: Alternative Reset Method via the App
If your camera is still online and connected to your account but you want to reset it (perhaps to give it to someone else), you can delete it from your Ezviz account. This action will unbind the device from your account and trigger a factory reset in most cases.
- Open the Ezviz app.
- Select the camera you wish to reset.
- Go to the camera's Settings page (usually a gear icon).
- Scroll to the bottom and select 'Delete Device'.
- Confirm the action.
Once deleted, the camera will reboot and should be in its factory default, setup-ready state.
If your Ezviz camera still won't reset after trying all these steps, it may indicate a more serious hardware fault. In this situation, your best course of action is to contact Ezviz customer support for further assistance.