ezviz

Ezviz Camera Timestamp Errors? Fix It in Minutes

Struggling with incorrect timestamps on your ezviz camera footage? Discover quick fixes and troubleshooting steps tailored to your device. Expert guidance from ezviz's official support team.

Is this your issue?

Camera recordings show the wrong date or time
Timestamps on recordings are consistently off by several hours
The camera fails to sync time with the NTP server
Manual time settings revert after a few days
Timestamps are incorrect after daylight saving time changes
Battery-powered models show timestamp errors when the battery is low
Wired models display incorrect timestamps if the power supply is faulty

Sound familiar? The guide below will help you fix it.

Incorrect Timestamps on Your Ezviz Camera? Here's How to Fix It

Incorrect timestamps on your ezviz camera footage can render recordings unreliable for evidence or review. This issue often stems from misconfigured NTP settings, daylight saving time errors, or hardware-related factors like low battery or faulty power supply. The good news is that with the right steps, you can usually resolve the issue quickly and effectively.

Simple ezviz Checks Before Deep Troubleshooting

If your ezviz camera is displaying the wrong timestamp on recordings, start with these 30-second checks:

Power cycle the camera: Unplug the camera or remove the battery (if applicable) for 30 seconds, then reconnect. This can reset temporary glitches.
Restart the EZVIZ App: Force-close the app and reopen it to refresh the connection to your camera.
Check battery status: For battery-powered models like the BC2, verify the battery is above 20% in the Device Health → Battery Level section of the app. Charge fully if necessary.
Verify power supply: For wired models like the C6N, ensure the transformer at the junction box supplies 16-24V AC.
Confirm app login: Ensure you're logged in with the correct account and that your app is updated to the latest version.

Detailed ezviz Troubleshooting Guide

Check Your Ezviz Camera's Time Zone Settings

Incorrect time zones can cause timestamps to be off by hours. To verify:

Open the EZVIZ App and navigate to Device Settings → General Settings.
Check that the Time Zone is set to your current location (e.g. Europe/London for the UK).
If automatic time sync is enabled, ensure it is working correctly. If not, manually set the time and date.

Reset Your Ezviz Camera (Model-Specific Instructions)

If your camera's timestamp remains incorrect after checking settings, perform a factory reset:

For the C6N: Press and hold the Reset button for 5 seconds while the camera is powered on.
For the BC2: Hold the Reset button for 4 seconds.

After resetting, re-pair the camera through the EZVIZ App by going to Device Management → Add New Device. Ensure your Wi-Fi network is set to 2.4GHz during setup, as the BC2 does not support 5GHz bands.

Verify NTP Server Configuration

NTP (Network Time Protocol) settings determine how your camera synchronises with a time server. To check:

Access your router's settings (via your ISP's admin portal or by connecting to the Wi-Fi network).
Look for NTP Server settings. Ensure it is set to a reliable source such as pool.ntp.org or your ISP's recommended server.
If your router is set to a custom NTP server, try switching to a public one temporarily to see if this resolves the issue.

Check for Daylight Saving Time Errors

Incorrect daylight saving time (DST) settings can shift timestamps by an hour. To check:

In the EZVIZ App, go to Device Settings → General Settings.
Ensure Daylight Saving Time is enabled if your location observes DST (e.g. the UK does). If it's disabled, enable it and restart the camera.

Use the Device Diagnostics Tool

The EZVIZ App includes a diagnostics tool that can help identify network or time sync issues:

Open the app and navigate to Device Diagnostics.
Look for Network Status and Time Sync Logs to see if the camera is failing to connect to the NTP server.
If logs indicate a persistent failure, enable Developer Mode in the app's settings to view raw time server responses. Share these logs with ezviz support for further assistance.

EZVIZ Still Not Working? Try This

If your ezviz camera's timestamp issue persists after trying the above steps, consider the following:

Factory reset and re-pairing: As mentioned earlier, factory reset and re-pairing can resolve underlying configuration conflicts.
Update firmware: Ensure your camera's firmware is up to date. Outdated firmware can cause sync issues. To check: Go to Device Settings → Firmware Update in the app.
Contact ezviz support: If all else fails, reach out to ezviz's official support team via their website. Provide them with diagnostic logs and a detailed description of the issue for faster resolution.

EZVIZ: Understanding the Root Causes

Incorrect timestamps on your ezviz camera are typically caused by:

Misconfigured NTP settings: If your camera is not syncing with a reliable time server, timestamps will be incorrect.
Daylight saving time errors: If DST settings are incorrect, timestamps can be off by an hour.
Low battery or faulty power supply: Battery-powered models like the BC2 can experience timestamp errors if the battery is low or the power supply is faulty.
Router configuration issues: Outdated or incorrect router settings (e.g. NTP server, firmware) can interfere with time sync.

Long-Term ezviz Maintenance Tips

To avoid future timestamp issues with your ezviz camera, follow these best practices:

Keep firmware updated: Regularly check for firmware updates in the EZVIZ App under Device Settings → Firmware Update.
Use a reliable NTP server: Ensure your router's NTP server is set to a reliable source like pool.ntp.org.
Monitor battery levels: For battery-powered models like the BC2, check battery status regularly in the Device Health → Battery Level section of the app.
Maintain stable power supply: For wired models like the C6N, ensure the transformer at the junction box supplies 16-24V AC.

Full disclosure: we built scOS to address exactly this — the frustration of cameras that depend on time sync to function accurately. scOS uses permanently powered cameras connected via ethernet.

When to Replace Your EZVIZ Equipment

If your ezviz camera's timestamp issue is due to hardware failure or age, consider the following:

Battery-powered cameras (e.g. BC2) typically last 3-5 years before battery performance degrades significantly.
Wired cameras (e.g. C6N, C3X) usually last 5-8 years with proper maintenance.
Under the Consumer Rights Act 2015, UK consumers have up to 6 years to claim faulty goods (5 years in Scotland).

If troubleshooting takes more than 30 minutes and basic steps (restart/reset/reconnect) haven't worked, the issue is likely hardware-related. In such cases, consider contacting a professional installer or replacing the device.

What if this wasn't your problem to solve?

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Frequently Asked Questions

Incorrect timestamps often stem from misconfigured NTP settings or daylight saving time errors. To resolve this, access your camera's settings via the EZVIZ App and verify the time zone is correct. If automatic time sync fails, manually adjust the date and time in the app's Device Settings menu. For models like the C6N or C3X, ensure your router's NTP server is set to a reliable source such as 'pool.ntp.org'. If the issue persists, factory resetting the device and re-pairing it may resolve underlying configuration conflicts.

To reset your ezviz camera, follow model-specific instructions: for the C6N, press and hold the Reset button for 5 seconds while the device is powered on. For the BC2, hold the reset button for 4 seconds. After resetting, re-pair the camera through the EZVIZ App by navigating to Device Management → Add New Device. Ensure your Wi-Fi network is set to 2.4GHz during setup, as the BC2 does not support 5GHz bands. If the camera still fails to sync time correctly, check your router's NTP settings or manually configure the date/time in the app.

Battery-powered models like the BC2 may experience timestamp errors if the battery is low. Check the battery status in the EZVIZ App under Device Health → Battery Level. If the battery is below 20%, charge it fully before re-pairing. For wired models such as the C6N or C3X, ensure the transformer at the junction box supplies 16-24V AC. A faulty power supply can disrupt time sync. Additionally, verify your router's firmware is up to date, as outdated ISP configurations may interfere with NTP server communication.

If your ezviz camera's timestamps remain incorrect after basic troubleshooting, access the Device Diagnostics section in the EZVIZ App. Look for Network Status and Time Sync Logs to identify if the NTP server is unreachable. For advanced users, enable Developer Mode in the app's settings to view raw time server responses. If logs indicate a persistent failure to sync with the NTP server, contact ezviz support directly via their official website and provide the diagnostic logs. This step is critical for resolving complex time sync failures that standard troubleshooting cannot address.

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