Fermax App Keeps Crashing? Here’s How to Fix It
An app that constantly crashes or freezes is not just annoying—it's unreliable. If the Fermax app on your smartphone is unexpectedly closing, becoming unresponsive, or showing messages like "Fermax has stopped working," it prevents you from effectively managing your door entry system. These problems are usually caused by software conflicts or corrupted data on your device.
This guide will walk you through the most effective methods, in professional British English, to troubleshoot and fix a crashing Fermax app on both Android and iOS devices.
Step 1: Perform a Force Stop and Restart
The first and simplest step is to ensure the app is fully closed and then start it fresh. A simple restart can clear minor, temporary glitches.
- On Android: Go to Settings > Apps > Fermax. Tap on the Force Stop button. Wait a few seconds, then try opening the app again.
- On iOS (iPhone): Swipe up from the bottom of the screen (or double-press the Home button on older models) to open the app switcher. Find the Fermax app preview and swipe it up and off the screen to close it. Then, tap the app icon on your home screen to relaunch it.
Step 2: Restart Your Smartphone
If a simple app restart doesn't work, the next step is to reboot your entire phone. This clears the device's active memory (RAM) and can resolve deeper software conflicts that might be causing the app to crash.
- Press and hold the power button on your device and follow the on-screen prompts to Restart or Power Off. If you power it off, wait about 30 seconds before turning it back on.
Step 3: Clear the App's Cache
The app's cache is where it stores temporary data to help it load faster. If this data becomes corrupted, it can lead to instability and crashes.
- On Android: This is a very effective step. Go to Settings > Apps > Fermax > Storage. You will see two options: Clear Cache and Clear Data.
- Start by tapping Clear Cache. This is non-destructive and will not delete your login information. Now, test the app.
- If it still crashes, you can return to this screen and tap Clear Data. Warning: This will reset the app to its factory state, and you will need to log in again.
- On iOS: iOS does not provide an option to clear the cache for individual apps. The equivalent action is to reinstall the app (see Step 5).
Step 4: Check for App Updates
Running an outdated version of the Fermax app can cause compatibility issues with your phone's current operating system.
- Open the Google Play Store (on Android) or the Apple App Store (on iOS).
- Search for "Fermax."
- If you see an Update button, tap it to install the latest version. Developers regularly release updates with crucial bug fixes.
Step 5: Reinstall the App
If none of the previous steps have worked, a complete reinstallation is the most thorough solution. This removes all of the app's files and replaces them with a fresh, clean copy.
- Uninstall the App: Press and hold the Fermax app icon on your home screen and select the option to Uninstall or Delete App.
- Restart Your Phone: This is an important step to ensure all residual files are cleared.
- Reinstall the App: Go back to the Google Play Store or Apple App Store, search for Fermax, and install it again. You will need to enter your login credentials.