What to Do When the Fermax App is Not Working
The Fermax app is your gateway to managing your door entry and intercom system remotely. When it stops working, it can be inconvenient and compromise your ability to screen visitors. This troubleshooting guide covers the most common problems that prevent the Fermax app from functioning correctly and how you can resolve them.
Step 1: Perform Basic Application and Device Checks
Always start with the simplest solutions, as they often resolve the issue without needing more complex steps.
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Check Your Internet Connection: The Fermax app requires a stable internet connection to communicate with your intercom system.
- If you are on Wi-Fi, check that other apps on your phone can access the internet. Try turning Wi-Fi off and using your mobile data (4G/5G) to see if the problem is with your local network.
- If you are on mobile data, ensure you have a strong signal. Move to an area with better reception if needed.
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Force Close and Reopen the App: An app can sometimes get stuck in a bad state. Force closing it ensures it shuts down completely and starts fresh.
- On iOS: Swipe up from the bottom of the screen (or double-press the Home button on older devices) to open the app switcher, then swipe up on the Fermax app's card.
- On Android: Go to Settings > Apps, find the Fermax app, and tap "Force Stop".
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Restart Your Smartphone: A full device reboot can clear up underlying software conflicts and memory issues that may be affecting the app's performance. Turn your phone off completely, wait for 30 seconds, and then turn it back on.
Step 2: Verify Account and App Version
If the basic checks don't work, the issue could be with your account or the app's installation itself.
- Check Login Credentials: Carefully re-enter your username and password. It's easy to make a typo, and some keyboards automatically capitalise the first letter. If you have forgotten your password, use the "Forgot Password" link on the login screen to reset it.
- Update the Fermax App: Developers regularly release updates to fix bugs and improve compatibility. An old version of the app might not be able to connect to the updated Fermax servers.
- Go to the Google Play Store (Android) or the App Store (iOS).
- Search for the Fermax app.
- If you see an "Update" button, tap it to install the latest version.
Step 3: Clear Cached Data
The app stores temporary data, known as a cache, to help it load faster. This data can sometimes become corrupted and cause the app to misbehave.
- For Android Users: You can clear the cache directly. Navigate to your phone's
Settings > Apps & notifications > See all apps > Fermax > Storage & cache. Tap on "Clear cache". This will not delete your login information or settings. - For iOS Users: iOS does not provide an option to clear the cache for a specific app. The most effective method is to delete and reinstall the app. Press and hold the Fermax app icon on your home screen, then choose "Remove App" followed by "Delete App". You can then reinstall it from the App Store.
Step 4: Check App Permissions
The Fermax app requires certain permissions to function correctly, such as access to notifications and your network.
- Go into your phone's settings and find the permissions manager for your apps.
- Select the Fermax app and ensure that it has all the necessary permissions enabled, particularly for Notifications, Microphone, and Local Network access. If permissions were disabled, enable them and then restart the app.
Step 5: Check for Fermax Service Outages
Occasionally, the problem might not be on your end at all. Fermax's servers could be down for maintenance or experiencing an unexpected outage. While Fermax may not have a public status page, you can check social media or community forums to see if other users are reporting similar problems. If there is a widespread outage, you will unfortunately have to wait for Fermax to resolve it.
By following these troubleshooting steps in order, you can systematically rule out common issues and find the solution to get your Fermax app working again.