Fermax Live View Not Working? Troubleshooting Your Video Intercom
A Fermax video door entry system provides both security and convenience by allowing you to see and speak to visitors before opening the door. When the live video feed fails, you lose a critical feature of your system. Whether you're getting a black screen on your indoor monitor or the Fermax BLUE app on your phone refuses to connect, the issue typically stems from a network, power, or configuration problem.
This comprehensive guide will walk you through the essential troubleshooting steps to diagnose and resolve live view issues with your Fermax system, helping you restore your video feed quickly.
## Initial Checks for Your Fermax System
Start with the most straightforward potential issues before moving on to more complex troubleshooting.
### 1. Verify Power to All Components
Your Fermax system consists of multiple parts that all need to be powered correctly.
- Outdoor Panel: Check the outdoor call station to ensure it has power. Often, there is a small indicator light or the button backlight will be on.
- Indoor Monitor: Ensure your indoor monitor is powered on. Check its screen and status lights.
- Network Equipment: Make sure your internet modem and Wi-Fi router are both powered on and have stable internet connection lights.
### 2. Reboot Your System and Network
A power cycle is one of the most effective troubleshooting steps for any network-connected device. It clears temporary memory glitches and re-establishes connections.
- Power down your Fermax indoor monitor.
- Unplug your internet modem and Wi-Fi router from the power outlet.
- Wait for at least 60 seconds.
- Plug the modem back in first. Wait for it to fully connect to the internet (all lights stable).
- Plug the Wi-Fi router back in. Wait for it to finish booting up.
- Finally, power your Fermax monitor back on.
- Allow a few minutes for the monitor to reconnect to the network, then test the live view again.
## Troubleshooting the Indoor Monitor
If the issue persists, focus on the indoor unit.
### 1. Check the Monitor's Wi-Fi Connection
For app connectivity and other network features to work, the monitor must have a strong and stable connection to your home Wi-Fi.
- Navigate through your monitor's on-screen menu to the Settings > Network or Wi-Fi section.
- Verify that it is connected to your correct home Wi-Fi network.
- Check the signal strength indicator. If the signal is weak, the video stream may fail to load. Consider moving your Wi-Fi router closer to the monitor or installing a Wi-Fi extender.
### 2. Check for Wiring Issues
If the live view isn't even showing on your primary indoor monitor, the issue could be with the physical wiring between the outdoor panel and the indoor unit.
- Inspect the cables at the back of the monitor and at the outdoor panel for any loose connections or visible damage.
- For more complex systems, it may be necessary to consult the installation manual or contact your certified installer to check the bus line connections.
## Troubleshooting the Fermax BLUE App
If the video works on the monitor but not on your smartphone, the problem lies with the app or the remote connection.
### 1. Check App Permissions and Updates
The Fermax BLUE app needs the correct permissions to function properly.
- Go to your phone's Settings > Apps and find the Fermax BLUE app.
- Ensure it has been granted all necessary permissions, including access to your local network, notifications, and cellular data.
- Check the Apple App Store or Google Play Store for any available updates to the app and install them.
### 2. Verify Call Divert / Cloud Connection
For the app to work when you are away from home, your system must be correctly registered with the Fermax cloud service, and call forwarding (or 'divert') must be enabled.
- On your Fermax monitor, go into the settings related to the BLUE app or call divert.
- Ensure the feature is enabled and that your account is shown as connected or registered.
- If it has become disconnected, you may need to re-scan the QR code or log in again to re-establish the link between your monitor and your mobile app account.
### 3. Test on Different Networks
Try to isolate the problem by testing the app on different connections.
- Local Wi-Fi: Does the app's live view work when your phone is connected to the same Wi-Fi network as your monitor? If yes, the local connection is fine.
- Cellular Data: Turn off Wi-Fi on your phone and try accessing the live view using your 4G/5G data. If it fails here, the problem is with the remote connection (likely the call divert setup or a router firewall).
- Firewall: Your router's firewall could be blocking the connection. Ensure that UPnP (Universal Plug and Play) is enabled on your router, as this helps the Fermax system configure the connection automatically.
If you have worked through all these steps and are still unable to get your live view working, it may be time to contact the professional who installed your system or reach out to Fermax official support for more advanced technical assistance.