Troubleshooting Missing Features on Your Fermax System
Fermax intercom and access control systems are known for their wide range of advanced features, from call forwarding to mobile apps and lift control. However, it can be confusing and frustrating if you believe your system is supposed to have a certain capability, but you can't find the option for it anywhere in the monitor's menu or the accompanying app.
This guide will help you understand the common reasons why features might be missing on your Fermax system and provide a structured way to troubleshoot the issue.
Why Are Fermax Features Not Showing Up?
The absence of a feature usually comes down to one of four main areas: hardware limitations, software configuration, firmware version, or licensing.
1. Model-Specific Hardware Limitations
Fermax offers a wide range of products at different price points. A feature available on a high-end VEO-XS or MEET monitor may not be built into a more basic model. The first step is always to confirm that your specific hardware actually supports the feature you are looking for.
2. Installer Configuration and Programming
Many advanced features on Fermax systems, particularly within the DUOX and MEET ranges, are not enabled by default. They must be specifically programmed and activated by the installer during the initial system commissioning. Features like lift control, integration with third-party systems, or specific call divert rules often require professional setup.
3. Outdated Firmware
The functionality of modern intercoms is controlled by their internal software (firmware). A feature you've read about may have been introduced in a newer firmware version than the one your device is currently running.
4. App and Mobile Service Configuration
For features related to the Fermax BLUE app, such as receiving calls on your mobile, the issue can stem from the property's system not being correctly linked to the cloud service or the user not being properly registered to the apartment.
Step-by-Step Guide to Investigating Missing Features
Follow these steps to determine why a function is unavailable.
Step 1: Identify Your System and Verify Feature Compatibility
You need to know exactly what you have.
- Find the Model Numbers: Look for the model numbers on your indoor monitor and the external door station. This information is usually on a label on the back or side of the units.
- Consult Official Documentation: Visit the official Fermax website and search for the product pages or technical manuals for your specific models. The documentation will list all the features supported by that hardware. This will confirm if the feature you want should be available.
Step 2: Check for Firmware Updates
Ensure your system is running the latest software.
- Access the Settings Menu: On your indoor monitor, navigate to the 'Settings' or 'Information' menu.
- Look for Firmware Version: Find the screen that displays the current firmware version.
- Compare with the Latest Version: Check the Fermax support or downloads website to see what the latest available firmware version is for your model. If yours is outdated, you may need to contact your installer or building administrator to arrange for an update, as this can sometimes be a complex process.
Step 3: Review User-Accessible Settings
Carefully explore all the menus available to you on the monitor.
- Look for Disabled Options: The feature might be present but simply turned off. Go through all the sub-menus for 'Settings', 'Functions', or 'Configuration'.
- Check App Settings: If the issue is with a mobile app feature, thoroughly check all the settings within the Fermax BLUE app itself. Make sure you have granted the app all necessary permissions on your phone.
Step 4: Contact Your Installer or Building Management
If you have confirmed that your hardware supports the feature and you cannot find a way to enable it yourself, the next step is to seek professional help.
- Explain the Situation: Contact the company that installed the system or your building's management.
- Request Feature Enablement: Inform them which specific feature you are missing and that you believe it needs to be enabled in the installer programming. They will have the necessary tools and software to access the system's advanced configuration and activate the function for you.
By following this structured approach, you can effectively determine whether a missing feature is due to a limitation of your hardware or a configuration issue that your installer can resolve.