Fermax Package Detection Missing: Your Fixing Guide

Fermax Package Detection Missing? A Troubleshooting Guide

When you're expecting a delivery, your Fermax system's package detection feature offers valuable security and convenience. So, it's a significant problem when this feature fails to work, leaving you unaware that a parcel has arrived. This guide is here to provide professional, empathetic assistance to help you diagnose and solve the issue.

Let's walk through the steps in clear, British English to get your notifications working reliably.

Step 1: Verify Feature Compatibility and Updates

Before adjusting any settings, it's essential to confirm that your system is set up for package detection.

• Check Your Model: Package detection is an advanced feature that relies on Artificial Intelligence (AI). Confirm that your specific Fermax video doorbell or camera model supports this functionality. You can check this in the product manual or on the official Fermax website.
• Confirm Your Service Plan: Some features may be tied to a specific subscription or service tier. Log in to your Fermax account and ensure your plan includes smart detection capabilities.
• Update Everything: Outdated software is a common cause of malfunctions.
  1. App Update: Go to your phone's app store (Apple App Store or Google Play Store) and check if there is an update for the Fermax app.
  2. Firmware Update: In the app, go to your device's settings and check for a firmware update. These updates often contain crucial improvements for detection algorithms.

Step 2: Configure In-App Settings Correctly

The solution often lies within the app's notification and detection settings.

Enable Package Detection

1. Open the Fermax app and choose the relevant device.
2. Navigate to the "Settings" menu.
3. Look for a section named "Detection Settings," "Smart Events," or similar.
4. Ensure that general motion detection is active.
5. Locate the specific toggle for "Package Detection" and make sure it is switched to the 'On' position.
6. Remember to save any changes you make before exiting the menu.

Set Up an Activity Zone

To improve accuracy, tell the system exactly where to look for packages.

• In the detection settings, find the "Activity Zone" or "Motion Area" option.
• Define a specific zone that covers your doorstep or the exact area where couriers typically leave parcels. This tells the camera to ignore motion happening elsewhere, like on the street.

Step 3: Optimise Camera Placement and Environment

The physical environment of your Fermax device is critical for AI features to work correctly.

• Camera Angle and View: The device must have a clear, unobstructed view of the delivery area. It should be angled so it can see the ground. If the camera is blocked by a wall, a large plant, or other garden furniture, it cannot detect a package.
• Lighting is Key: While Fermax devices have good low-light performance, the AI works best in well-lit conditions. If your doorway is in a very dark shadow, the camera may struggle to identify a package. Ensure the area is adequately lit.
• Clean the Lens: A smudged, dirty, or rain-splattered lens can easily obscure the view and prevent detection. Gently clean the camera lens with a soft, microfibre cloth.

By methodically checking your system's compatibility, configuring the in-app settings, and optimising the camera's environment, you can resolve most package detection issues. If the problem continues after these steps, we recommend contacting Fermax technical support for further assistance.