Securing Your Fermax System Against Unauthorised Access
Your Fermax intercom system is a crucial part of your property's security, providing control over who can enter. The thought of someone gaining unauthorised access can be alarming. This guide will help you understand the potential risks, identify signs of a breach, and take immediate steps to re-secure your system.
How Can Unauthorised Access Occur?
While Fermax systems are designed to be secure, vulnerabilities can arise, usually from human factors rather than technical flaws.
Common Security Risks
- Compromised Access Codes: An access code or PIN that has been shared, written down, or easily guessed is the most common point of failure.
- Stolen Keys or Fobs: If a physical proximity card, key fob, or RFID tag is lost or stolen, it can be used to gain entry until it is de-registered from the system.
- Physical Tampering: In some cases, a determined individual might try to tamper with the wiring of the outdoor panel to bypass the lock release mechanism.
- Outdated Firmware: Older systems might have security vulnerabilities that have been fixed in later firmware versions.
Signs of a Potential Security Breach
Be alert to these red flags that might indicate your system's security has been compromised.
- Unexplained Door Releases: The door unlocks without a known visitor or resident activating it.
- Strange Activity in Access Logs: If your system has logging capabilities, you see entries for access being granted at odd hours or by unrecognised users/fobs.
- Physical Damage: You notice pry marks, loose wires, or other signs of tampering on the outdoor call panel.
- Malfunctioning System: The indoor monitor or app behaves erratically, which could be a sign of interference or damage.
Immediate Steps to Secure Your Fermax System
If you suspect any unauthorised access, take these actions immediately.
Step 1: Change All Access Codes and Passwords
This is the most critical first step.
- Master Code: Change the main administrator or installer code used to program the system.
- User PINs: Delete all existing user access codes and create new, stronger ones. Avoid simple codes like "1234" or "0000".
- App Passwords: If your system connects to a mobile app, change the password for your online account immediately.
Step 2: Review and De-register All Credentials
Go through the list of authorised users and devices in your system's memory.
- Audit Fobs and Cards: Create an inventory of all active proximity fobs or cards. If any are missing, de-register them from the system immediately so they can no longer be used.
- Review User List: Delete any users who no longer require access to the property.
Step 3: Physically Inspect the Equipment
Carefully examine all components of your Fermax system.
- Outdoor Panel: Look closely at the call panel by your door or gate. Check for any signs of forced entry, loose screws, or exposed wiring that shouldn't be visible.
- Indoor Units: Ensure the indoor monitors have not been tampered with.
- Wiring: Check any accessible wiring for cuts or splices that look out of place.
Step 4: Update System Firmware
If your Fermax model is an IP-based system, check the manufacturer's website or contact your installer to see if any firmware updates are available. Updates often contain important security patches that protect against emerging threats.
Maintaining Long-Term Security
Security is an ongoing process, not a one-time fix.
- Be Discreet: Remind all users not to share their access codes with anyone.
- Regular Audits: Periodically review your system's access logs and user lists.
- Stay Informed: Keep an eye on any security announcements from Fermax regarding your system.
If you are not comfortable performing these actions yourself, or if you find evidence of physical tampering, contact a professional security installer for assistance.