Fermax Zone Settings Not Working? Troubleshooting Guide
The zone settings on your Fermax door entry or video intercom system are a crucial feature for managing motion detection alerts effectively. By defining specific areas for monitoring, you can reduce false alarms and ensure you are only notified about events that matter. When these settings fail to work, you might be flooded with irrelevant alerts or, worse, miss important ones.
This guide, written in professional British English, will help you troubleshoot and resolve common problems with Fermax zone settings.
Step 1: Review and Reconfigure Your Zones
The most frequent cause of issues is an incorrect or unsaved configuration. Let's start by carefully re-establishing your desired motion zones.
- Access Zone Settings: Open the Fermax mobile app or access your system's main control panel where the zone settings are managed.
- Clear Existing Zones: Before drawing new ones, look for an option to 'Clear', 'Delete', or 'Reset' all existing zones. This ensures you are starting with a clean slate and no old, invisible data is causing a conflict.
- Draw Your New Zones: Carefully draw the new detection areas on the screen. Pay close attention to the on-screen instructions. Ensure the zones are closed shapes and cover the exact areas you wish to monitor (e.g., a pathway, but not the public pavement next to it).
- Save and Apply: This is a critical step. After defining your zones, you must select the 'Save', 'Apply', or 'Confirm' button. If you simply exit the screen, your changes will likely be discarded, and the system will revert to its previous state (often full-screen monitoring).
After saving, exit the settings menu and then re-enter it to confirm that your new zones are still there.
Step 2: Adjust Motion Detection Sensitivity
Zone settings work in tandem with motion sensitivity. If the sensitivity is set incorrectly, your zones may appear not to work.
- If You're Getting No Alerts: The sensitivity might be too low. The system is detecting motion within your defined zone but deems it insignificant. Try increasing the sensitivity level incrementally and test it by walking through the zone.
- If You're Getting Too Many Alerts: The sensitivity could be too high. The system might be picking up minor movements like rustling leaves or shadows within your zone. Try decreasing the sensitivity level.
Finding the right balance between the zone area and the sensitivity level is key to accurate motion detection.
Step 3: Update System Firmware
The software that runs on your Fermax device is known as firmware. Bugs in older firmware versions can sometimes cause features like zone settings to malfunction.
- Check for Updates: Visit the official Fermax support website and look for the support or downloads section for your specific model number.
- Download and Install: If a newer firmware version is available, download it and follow the manufacturer's official instructions precisely to update your device. A firmware update can patch known bugs and improve overall performance and reliability.
Step 4: Reboot the System
A simple power cycle can often resolve temporary software glitches that may be affecting the system's functions.
- Power Down: Disconnect the main Fermax unit from its power source.
- Wait: Leave the unit unplugged for at least 60 seconds. This allows all internal components to fully power down and reset.
- Power Up: Reconnect the power supply.
Allow the system a few minutes to boot up completely and re-establish its connection. Once it's back online, test the motion zones again to see if the issue has been resolved. If problems persist after following all these steps, it may be beneficial to contact Fermax technical support for further assistance.