Why Does My Friedland App Keep Crashing? Find a Fix

How to Fix a Crashing Friedland App

A crashing application can be incredibly disruptive, especially when it's the control centre for your Friedland security or doorbell system. An app that closes unexpectedly, freezes, or displays a "has stopped working" error message can prevent you from managing your devices. This guide will help you diagnose and fix the common causes of Friedland app crashes.

Step 1: Basic Troubleshooting - The First Line of Defence

Before attempting more drastic measures, start with these simple yet effective steps.

• Force Stop the App: The first action should be to perform a "force stop". This ensures that the app is completely terminated and not just running in the background.

  • On Android: Go to Settings > Apps, find the Friedland app in the list, and tap the "Force Stop" button.
  • On iOS: Swipe up from the bottom of your home screen to show the app switcher. Find the Friedland app and swipe it up and off the screen.
  • After stopping the app, wait a few moments and try launching it again.

• Restart Your Device: A simple reboot of your smartphone or tablet can resolve a multitude of issues. It clears the device's memory (RAM) and closes background processes that might be conflicting with the Friedland app. Power your device off completely, leave it for a minute, and then power it back on.

Step 2: Clear Out Old and Corrupted Data

Apps accumulate temporary data in a cache to speed up operations. If this data becomes corrupted, it can lead to instability and crashes.

• Clear the App Cache (Android):

  1. Go to Settings > Apps (or Apps & notifications).
  2. Find and select the Friedland app.
  3. Tap on Storage & cache.
  4. Tap the "Clear Cache" button. Do not tap "Clear Storage" or "Clear Data" at this stage, as that will erase your settings and login.
  5. Relaunch the app to see if the crashing has stopped.

• Offload and Reinstall (iOS): iOS doesn't allow clearing the cache for individual apps. The best equivalent is to offload and reinstall.

  1. Go to Settings > General > iPhone Storage.
  2. Find the Friedland app in the list.
  3. Tap "Offload App". This removes the app but keeps your data.
  4. Once offloaded, tap "Reinstall App".

Step 3: Ensure Everything is Up-to-Date

Running outdated software is a primary cause of app instability.

• Update the Friedland App: Visit the Google Play Store or Apple App Store and check for updates to the Friedland app. Developers frequently release patches that fix bugs known to cause crashes.
• Update Your Device's Operating System: Ensure your phone or tablet is running the latest version of Android or iOS. An outdated OS can have compatibility issues with newer apps. Go to your device's settings and check for any system updates.

Step 4: A Clean Installation

If clearing the cache and updating didn't work, the app's core installation files might be the problem. A full reinstallation can provide a fresh start.

1. Uninstall the App: Completely remove the Friedland app from your device.
2. Restart Your Device: Perform another reboot to ensure all remnants of the old installation are cleared from memory.
3. Reinstall from the App Store: Go back to the official app store and download a fresh copy of the Friedland app.
4. Log In and Test: Open the newly installed app, log in to your account, and test to see if the crashing issue has been resolved.

If the crashing persists after trying all these steps, the issue might be a more complex bug within the app itself. In this case, it's a good idea to report the problem to Friedland's customer support, providing as much detail as possible, including your phone model and OS version.