How to Fix a Friedland Firmware Update Failure
Friedland security products are designed for reliability, and firmware updates are key to maintaining their performance and security. However, when a Friedland firmware update failed message appears, it can be concerning, especially if your device stops working correctly. This guide provides a clear and methodical approach to resolving this issue and getting your Friedland device back in working order.
Most of the time, a failed update is not a sign of a hardware defect but rather a temporary communication error that can be rectified with a few simple steps.
Common Causes for a Failed Firmware Update
To prevent the problem from recurring, it's helpful to understand why it happens.
- Low Battery: This is a primary cause, especially for battery-powered devices like smart doorbells. If the battery level is too low, the device may shut down mid-update to preserve power, corrupting the installation.
- Weak Wi-Fi Signal: Firmware files are downloaded via your Wi-Fi network. A weak or intermittent signal can cause the download to fail or become corrupted, leading to a failed update.
- Power Outage: For wired devices, a brief power cut during the update process can interrupt the installation and cause an error state.
- App Interruption: Closing the companion app on your phone or your phone losing its own internet connection during the update can disrupt the communication flow.
A Step-by-Step Recovery Process
If your Friedland device has failed its update, follow these steps to recover it.
1. Ensure Adequate Power
Before attempting anything else, address the power situation. This is the most critical step.
- For Battery-Powered Devices: If your device is a battery-powered doorbell or camera, immediately connect it to its charger using the recommended USB cable and wall adapter. Leave it to charge for at least a few hours, even if the app reports a reasonable battery level.
- For Wired Devices: Ensure the device is securely connected to its power source and that the circuit has power.
Do not attempt another update until you are confident the device has a stable and sufficient power supply.
2. Improve the Wi-Fi Connection
The next step is to ensure a rock-solid data connection.
- Bring the Friedland device into the same room as your Wi-Fi router. This eliminates signal strength as a potential issue.
- On your phone, "forget" your Wi-Fi network and then reconnect to it, entering the password again. This can sometimes clear up connection glitches on the phone's side.
- Reboot your router by unplugging it from power for 60 seconds and then plugging it back in.
3. Re-initiate the Update
With the device fully charged and close to the router, it's time to try again.
- Open the Friedland companion app on your smartphone.
- Navigate to the device's settings page.
- Look for the firmware or device information section.
- The app should prompt you again to perform the update. Tap "Update" and monitor the process, ensuring your phone stays awake and connected to Wi-Fi.
This fresh attempt, under ideal power and Wi-Fi conditions, is usually successful.
4. Perform a Device Reset
If the update fails again, or if the device is completely unresponsive and won't connect to the app, a factory reset is the final troubleshooting step.
- Locate the reset button on your Friedland device. It is often a small pinhole button labelled "RST" or "Reset".
- With the device powered on (or connected to a charger), use a paperclip or SIM-eject tool to press and hold the reset button for 15-20 seconds.
- The device should give an audible or visual cue, like a chime or a flashing LED, to confirm the reset is complete.
- A factory reset will erase the device's settings, including your Wi-Fi configuration. You will need to go through the initial setup process in the app again, as if it were a brand new device.
- During this new setup, the app will force the latest firmware to be installed.
Contacting Friedland Support
If even after a factory reset the device fails to update or function, it is time to contact the professionals. Reach out to Friedland's official customer support. Explain the "Firmware Update Failed" issue and detail the steps you have already taken, including charging, moving it closer to the router, and performing a reset. This information will help them diagnose the problem more quickly and determine if a warranty replacement is required.