How to Troubleshoot and Fix Friedland Missed Recordings
A security camera or video doorbell is only effective if it reliably records events. If you've noticed your Friedland device is missing important moments, sending notifications without a corresponding video, or not recording at all, it can be a significant concern. This guide will help you diagnose the common causes for missed recordings and provide effective solutions to ensure your property remains protected.
By systematically working through these steps, you can identify and resolve the root of the problem.
Common Reasons for Missed Recordings
Before diving into the fixes, let's understand why your Friedland device might be failing to record. The issue usually falls into one of these categories:
- Detection Settings: The camera isn't being triggered to start recording.
- Connectivity Issues: The camera is triggered, but it cannot upload the video file.
- Storage/Subscription Problems: There is nowhere for the recording to be saved.
- Power Issues: The device doesn't have enough power to perform the recording function.
Step-by-Step Troubleshooting Guide
Follow these instructions to get your Friedland device recording properly again.
### 1. Review Your Motion Detection Settings
Incorrectly configured settings are the most frequent cause of missed recordings.
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Adjust Motion Sensitivity: If the sensitivity is set too low, the device may ignore subtle or distant movements.
- Open the Friedland app and select the device you want to adjust.
- Go to Device Settings > Motion Detection Settings.
- Increase the Sensitivity Level. If it's on 'Low', try 'Medium'. If it's on 'Medium', try 'High'.
- Walk in front of the camera to test the new setting.
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Check Your Activity Zones: Activity Zones tell your camera where to look for motion. If you have zones configured, you might have unintentionally excluded the area where events are happening.
- In the Motion Detection settings, find Activity Zones or Motion Zones.
- Ensure the zones cover all the areas you want to monitor, such as walkways, driveways, and doorways.
- If you're unsure, try disabling the custom zones temporarily to see if the camera starts recording all motion in its field of view.
### 2. Verify Your Wi-Fi Connection
A stable internet connection is essential for your camera to upload recordings to the cloud.
- Check Signal Strength:
- In the Friedland app, go to the Device Health section for your camera.
- Look for the Wi-Fi Signal Strength indicator.
- If the signal is weak or poor, the camera may struggle to upload video files.
- Improve Your Wi-Fi Signal:
- Move your Wi-Fi router closer to your Friedland device.
- If you cannot move the router, consider installing a Wi-Fi extender or a mesh Wi-Fi system to boost the signal in the area where the camera is located.
- Minimise obstructions like thick brick walls or metal appliances between the router and the camera.
### 3. Check Your Subscription and Storage
Friedland devices rely on a cloud subscription to store recordings.
- Confirm Your Subscription Status:
- Log into your Friedland account through the app or website.
- Navigate to the Subscription or Billing section.
- Verify that your plan is active. Many issues arise after a free trial period expires without the user subscribing to a paid plan. Without a subscription, you may get motion alerts but no stored video.
### 4. Assess Device Power
Low battery levels can prevent the camera from performing energy-intensive tasks like recording and uploading video.
- Check Battery Level: Go to the Device Health section in the app and check the battery percentage. If the battery is low (typically below 20%), the device may enter a power-saving mode and fail to record.
- Ensure Proper Charging: If it's a battery-powered device, ensure it is fully charged. If it's a hardwired device, check that the wiring is secure and it is receiving consistent power.
### 5. Reboot Your Device
A simple restart can often clear temporary software glitches.
- Battery-Powered Devices: Remove the battery for 30 seconds and then reinsert it.
- Hardwired Devices: You may need to turn off the power at the circuit breaker for 30 seconds and then turn it back on.
After performing these steps, test your device thoroughly to ensure it is now capturing and storing recordings as expected.