Missing Features on Your Friedland Device? Here's Why.
You've set up your Friedland security device, like a doorbell or camera, but you've noticed that a feature you were expecting to see is missing. Perhaps you read about it in a review or saw it in a promotional video, but it's nowhere to be found in your app. This can be confusing, but there's usually a logical explanation.
This guide will help you understand the common reasons why features might be missing on your Friedland product and walk you through the steps to troubleshoot the issue.
## Common Reasons for Missing Features
Let's explore the most likely culprits, starting with the easiest to check.
### 1. Outdated Firmware or App Version
Manufacturers like Friedland regularly release updates that not only provide security patches but also introduce new features and improve existing ones. If your software is out of date, you won't have access to the latest functionalities.
- How to Check (App): Go to the App Store (for iOS) or Google Play Store (for Android) and search for the Friedland app. If an "Update" button is visible, you are running an older version. Install the update.
- How to Check (Firmware): Open the Friedland app, navigate to the specific device you are using, and find the "Device Settings" or "Information" menu. There should be an option to check for a firmware update. If one is available, follow the on-screen instructions to install it.
### 2. Subscription Tier Limitations
Many modern security devices operate on a "freemium" model. The basic hardware provides essential functions, but more advanced features often require a paid subscription plan.
- Examples of Subscription Features: These can include longer video recording history in the cloud, intelligent alerts (like person, package, or vehicle detection), and the ability to set custom activity zones.
- What to Do: Log in to your Friedland account on their website or check within the app for subscription options. Review the different tiers available to see which features are included in each. You may be on a basic free plan that does not include the feature you are looking for.
### 3. Hardware Model Differences
Friedland, like many brands, releases different models of their products over time. A feature available on the latest "Pro" model might not be available on an older or more basic version.
- Check Your Model: Confirm the exact model number of your device (it's usually on a sticker on the back or bottom).
- Consult the Manual: Visit the Friedland support website and look up the specifications and user manual for your specific model. This will give you a definitive list of the features your hardware supports. It's possible the feature you're seeking was introduced in a later hardware revision.
### 4. Regional Availability
Sometimes, features are rolled out in different regions at different times. A feature might be available in the United States, for example, but not yet launched in the UK or Europe due to regulatory reasons or marketing strategies.
- Check the Regional Website: Ensure you are viewing the Friedland website for your specific country or region to get the most accurate information on feature availability.
By systematically checking these four areas—software updates, subscription status, hardware model, and regional availability—you can almost always determine why a particular feature is not appearing for your Friedland device. If you have confirmed all of these and still believe a feature should be available, it would then be appropriate to contact Friedland's official customer support for further assistance.