Friedland Package Detection Missing? A Troubleshooting Guide
The package detection feature on Friedland security cameras is an invaluable tool for monitoring your deliveries and preventing theft. When you stop receiving these specific alerts, it's important to resolve the issue quickly. This guide will walk you through the common reasons why Friedland package detection might not be working and how you can fix it.
### How Does Package Detection Work?
Unlike standard motion detection, which triggers an alert for any movement, package detection uses artificial intelligence (AI) to specifically identify the size and shape of a parcel. When a courier leaves a box in the camera's designated field of view, the system recognises it as a package and sends a distinct notification to your smartphone, allowing you to act quickly.
How to Fix Friedland Package Detection Issues
If your camera is recording motion but you're not getting any package-specific alerts, follow these troubleshooting steps.
1. Verify That the Feature is Activated
The most common reason for missing alerts is that the feature has been inadvertently turned off.
- Open the Friedland mobile application.
- Select the camera that is having the issue.
- Tap on the Settings icon (usually a gear symbol).
- Find the Detection Settings or Smart Alerts menu.
- Locate Package Detection and ensure the feature is toggled ON. This is a separate setting from general 'Motion Detection'.
2. Check Your Subscription Plan
Some smart camera features, particularly those that rely on cloud-based AI processing, may require an active subscription.
- Navigate to the 'Account' or 'Subscription' section of your Friedland app.
- Review your current plan and confirm that 'Package Detection' is listed as an included feature. If your subscription has lapsed, you may need to renew it to restore the functionality.
3. Optimise Your Activity Zone
The activity zone tells your camera the exact area to monitor for packages. If the zone is not configured correctly, detections will fail.
- In the camera's settings, find the Activity Zone or Motion Zone menu.
- You should see an overlay on your camera's view. Adjust the corners of this box to precisely cover the area where packages are typically left.
- Ensure the zone is not too small and that it fully encompasses your entire doormat or porch area.
4. Improve Camera Positioning
The performance of the detection AI is heavily dependent on the camera's viewing angle.
- Height: The ideal mounting height is between 7 and 10 feet (2-3 metres) from the ground.
- Angle: The camera should be tilted downwards to provide a clear, unobstructed view of the ground where packages are placed. A side-on view can make it harder for the AI to recognise the shape of a box.
- Obstructions: Check for any new obstructions, such as overgrown plants or new outdoor furniture, that might be blocking the camera's line of sight.
5. Update the App and Camera Firmware
Manufacturers release updates to improve features and fix bugs.
- App: Visit your phone's app store (Google Play Store or Apple App Store) to ensure you have the latest version of the Friedland app installed.
- Firmware: In the camera's settings menu, look for a 'Device Information' or 'Firmware Update' option. If an update is available, follow the on-screen instructions to install it.
6. Reboot Your System
A simple power cycle can often resolve temporary software glitches.
- Unplug your Friedland camera from its power source.
- Wait for 30-60 seconds.
- Plug the camera back in and allow it a few minutes to restart and reconnect to your network.
By carefully checking these settings, you can solve most issues with Friedland's package detection and ensure you're always notified the moment your important deliveries arrive. If the problem persists, consider reaching out to Friedland's official support for more device-specific help.