Geeni App Not Working on Your Device? Here's the Fix

How to Fix the Geeni App When It's Not Working

The Geeni app is the central hub for your entire smart home ecosystem. When it stops working, you lose control over your lights, plugs, cameras, and other devices. This guide will help you troubleshoot the most common issues, from devices appearing offline to the app not opening at all.

Step 1: Check Connectivity - The Root of Most Problems

Before blaming the app, it's essential to confirm that all the necessary connections are active.

• Your Phone's Connection:

  • Ensure your smartphone is connected to the internet. Open a web browser and try loading a webpage.
  • If you're on Wi-Fi, check that the connection is stable. If you're on mobile data, ensure you have a strong signal. Try switching between Wi-Fi and mobile data to see if the app starts working on one of them.

• Your Home Wi-Fi Network:

  • The Geeni app and your devices communicate through Geeni's cloud servers. For this to work, your home Wi-Fi must be online. Check if other devices in your home can access the internet.
  • Reboot your router. This is a vital step. Unplug your Wi-Fi router from power for 60 seconds, then plug it back in. Wait 5-10 minutes for it to fully restart and for your Geeni devices to reconnect.

• Your Geeni Devices:

  • Check that your Geeni smart plugs, bulbs, or cameras are powered on. A device that is unplugged or switched off at the wall will show as offline.

Step 2: Basic App and Account Troubleshooting

If your connections are solid, the next step is to look at the app and your account.

• Force Close and Relaunch: An app can get stuck in a faulty state. A force close gives it a fresh start.

  • On iOS: Swipe up from the bottom of the screen to open the app switcher, then swipe the Geeni app's card up and away.
  • On Android: Go to Settings > Apps > Geeni and tap "Force Stop".

• Log Out and Log Back In:

  • In the Geeni app, go to the 'Me' tab and select 'Log Out'.
  • Close the app, reopen it, and log back in with your email and password. This can refresh the connection to your account. Double-check that you are using the correct password.

Step 3: App Maintenance and Permissions

An outdated or corrupted app installation can cause numerous issues.

• Update the Geeni App: Go to the Google Play Store (Android) or the App Store (iOS) and check if there is an update available for the Geeni app. Developers constantly release updates to fix bugs.
• Clear the App's Cache (Android only):
  1. Go to Settings > Apps > Geeni.
  2. Tap on Storage & cache.
  3. Tap the "Clear Cache" button. This removes temporary files without deleting your device settings.
• Check App Permissions: The Geeni app needs certain permissions to function correctly. Go to your phone's settings, find the Geeni app, and ensure permissions for Location, Local Network (iOS), and Notifications are enabled.

Step 4: Check for Service Outages

Sometimes the problem isn't on your end. The Geeni cloud service itself might be experiencing a temporary outage. While there isn't an official public status page, you can check community forums or social media sites to see if other users are reporting widespread issues. If so, the only solution is to wait for the service to be restored.

Step 5: Reinstall the App

If nothing else has worked, a clean installation can resolve deeper issues.

1. Delete the Geeni app from your phone.
2. Restart your phone.
3. Download a fresh copy of the app from the official app store.
4. Log in and check if your devices are now accessible.

By following these steps in order, you can solve the vast majority of problems that prevent the Geeni app from working correctly.