Your Guide to Fixing Audio Issues on Geeni Smart Cameras
Geeni smart cameras are a convenient way to monitor your home, but when the audio stops working, you lose a critical feature. Whether you cannot hear what is happening at home or the two-way talk feature is failing, these audio problems can usually be fixed with a few simple troubleshooting steps.
This guide will help you diagnose and solve the most common audio issues with your Geeni camera, getting you back to hearing and speaking through your device in no time.
Step 1: Basic Checks Inside the Geeni App
Before you restart or reset anything, let's start inside the Geeni app itself, as the solution is often just a tap away.
- Check the Volume in Live View: Open the Geeni app and go to the live view for your camera. Look for a speaker icon. If this icon has a slash through it or is greyed out, it means the audio is muted. Tap the icon to unmute it and listen for sound.
- Check Your Phone's Volume: This may seem obvious, but make sure the media volume on your smartphone or tablet is turned up. If your phone's volume is down or on silent, you will not hear anything from the app.
- Enable Two-Way Talk: To speak through your camera, you usually need to activate the microphone in the app. Look for a microphone icon in the live view. You may need to tap it once, or tap and hold it while you speak.
Step 2: Verify App Permissions
For two-way audio to work, the Geeni app needs permission to access your phone's microphone.
- For iPhone users: Go to "Settings" → scroll down and find the "Geeni" app. Make sure the toggle next to "Microphone" is turned on (green).
- For Android users: Go to "Settings" → "Apps" → "Geeni" → "Permissions". Ensure that "Microphone" is listed under the "Allowed" section. If not, tap on it and select "Allow only while using the app".
Step 3: Troubleshoot Your Network Connection
A stable internet connection is essential for both video and audio streaming. A poor connection can often lead to audio problems.
- Check Wi-Fi Signal: In the Geeni app, check the Wi-Fi signal strength for your camera. If it is weak, the camera may be struggling to send the audio data along with the video.
- Reduce Network Congestion: If many other devices on your network are using a lot of data (e.g., streaming movies, online gaming), it might affect your camera's performance.
- Restart Your Router: A quick restart of your home Wi-Fi router can often resolve temporary connectivity issues that could be affecting your camera's audio stream.
Step 4: Power Cycle and Update the Camera
If the problem persists, the next step is to refresh the camera itself.
- Power Cycle the Camera: Unplug your Geeni camera from the power source. Wait for about 30-60 seconds to ensure it fully powers down. Then, plug it back in. Give it a few minutes to reconnect to your Wi-Fi and check the audio again. This simple reboot can clear up many temporary glitches.
- Check for Firmware Updates: Manufacturers release firmware updates to fix bugs and improve performance. In the Geeni app, go to your camera's settings and look for an option to check for a firmware update. If one is available, install it.
Step 5: The Final Resort - A Factory Reset
If you have tried all the steps above and nothing has worked, the final troubleshooting step is to perform a factory reset.
- Important: A factory reset will erase all your custom settings and you will need to set up the camera again from scratch in the Geeni app.
- How to Reset: There is usually a small reset button on the camera. You may need a paperclip or a pin to press and hold it for several seconds until the camera gives an indication that it is resetting (e.g., a chime or a flashing light).
After the reset, follow the in-app instructions to add your camera back to your account. This will often resolve any persistent software issues that were causing the audio to fail.