Is Your Geeni Camera Not Recording 24/7? Here's How to Fix It
One of the most important features of a security camera is its ability to record footage for later review. If your Geeni camera is failing to provide 24/7 continuous recording, it can leave significant gaps in your security coverage. This guide is here to help you understand the common reasons for this issue and provide clear, actionable steps to resolve it.
Whether the problem lies with your settings, your microSD card, or your camera's capabilities, we will walk you through each possibility to get your continuous recording working as intended.
## Understanding Geeni Recording Options
First, it's important to know how Geeni cameras handle recording. Typically, there are two main methods:
- 24/7 Continuous Recording: This method records everything without interruption, storing the footage locally on a microSD card installed in the camera. This is the feature we are troubleshooting.
- Event Recording: This method only records short clips when motion is detected. This footage is often stored in the cloud and may require a subscription.
If you are only getting short clips, your camera is likely set to 'Event Recording'.
## Step-by-Step Troubleshooting for No 24/7 Recording
Let's work through the potential causes, from the simplest to the most complex.
### 1. Check Your In-App Settings
The most common reason for no 24/7 recording is simply that the feature is not enabled.
- Open the Geeni app and select the camera you want to configure.
- Tap the settings icon (often three dots or a gear symbol) in the top-right corner.
- Look for an option labelled 'Recording Settings' or 'Storage Settings'.
- Inside this menu, you should see choices for recording mode. Ensure you have selected 'Continuous Recording' or a similar 24/7 option, not 'Event Recording' or 'Motion-Activated Recording'.
### 2. Verify Your MicroSD Card
Continuous local recording is entirely dependent on a functioning microSD card.
- Ensure an SD Card is Installed: Physically check that a microSD card is securely inserted into the slot on your Geeni camera. Most models will not offer a continuous recording option if no card is detected.
- Check SD Card Status in the App: In the same 'Storage Settings' menu, the app should show the status of the SD card, including its total capacity and remaining space. If it says 'No Card' or 'Card Error', the camera is not recognising it.
- Reformat the SD Card: A common fix for card errors is to reformat it. The Geeni app usually has a 'Format SD Card' button in the storage settings. Be aware that this will erase all existing footage on the card. Use this option to give the card a fresh start.
- Test with a Different Card: If formatting doesn't work, the card itself might be faulty or incompatible. Geeni cameras generally work best with high-endurance, Class 10 (or U3) microSD cards from reputable brands. Try a different, known-good card to see if the issue is resolved.
### 3. Power Cycle and Update
Sometimes, a simple reboot can clear up temporary software glitches.
- Reboot Your Camera: Unplug the Geeni camera from its power source. Wait for about 60 seconds before plugging it back in. Allow it a few minutes to fully restart and reconnect to your network.
- Update the Firmware: In the camera's settings within the Geeni app, check for a 'Firmware Information' or 'Device Update' section. If an update is available, install it. Firmware updates often contain important bug fixes that can resolve recording issues.
### 4. Confirm Your Camera Model's Capabilities
While most Geeni cameras with an SD card slot support continuous recording, it's worth double-checking. Some very basic or older models might be designed for event recording only. A quick search for your specific model number on the Geeni website or in its manual will confirm whether 24/7 recording is a supported feature.
By following these troubleshooting steps, you can effectively diagnose and fix the vast majority of issues preventing your Geeni camera from recording 24/7, ensuring you have a complete and uninterrupted view of your property's security.