Geeni Camera Not Recording? A UK Troubleshooting Guide
When your Geeni security camera stops recording, it can leave you feeling unprotected. Whether you're using event-based or continuous recording to a microSD card, the problem is usually caused by a simple settings or hardware issue that you can fix yourself. This guide will walk you through the solutions.
## Step 1: Troubleshoot the MicroSD Card
The microSD card is the most common point of failure for recording issues. Let's make sure it's working correctly.
- Check SD Card Compatibility: Your Geeni camera needs a good quality microSD card to record reliably. Use a Class 10 or higher card from a reputable brand. Cards that are old, slow, or from unknown brands are prone to failure and corruption.
- Format the SD Card in the App: Formatting erases the card and prepares it specifically for use with the camera. This can fix most data corruption errors.
- Open the Geeni app and select the camera you're having issues with.
- Tap the settings icon (usually a gear or three dots in the top right).
- Select "SD Card Settings".
- Tap "Format SD Card" and confirm. Warning: This will delete all footage currently on the card.
- Wait for the process to finish. The camera might restart.
- Check if the Card is Full: If the card is full and your camera is not set to loop record (overwrite old footage), it will stop recording. Formatting the card will solve this, but you can also enable loop recording in the settings.
If formatting in the app fails, the SD card itself may be faulty and you should try a new one.
## Step 2: Verify Your Camera's Recording Settings
The camera needs to be told how and when to record. It's easy to miss these settings.
- Enable a Recording Mode:
- In the camera's settings menu within the Geeni app, look for "Recording Settings".
- You will see two main options: "Continuous Recording" and "Event Recording".
- Continuous Recording will record video 24/7.
- Event Recording will only record when motion is detected.
- You must select one of these modes. If neither is selected, the camera will not record anything.
- Set a Schedule (Optional): Inside the "Recording Settings", there is also a "Schedule" option. If you enable this, you can set specific times for the camera to record. Check to make sure you haven't accidentally set a schedule that tells the camera to turn off recording when you expect it to be on. For most users, it's best to leave the schedule feature turned off.
## Step 3: Check Motion Detection Settings
If you've chosen "Event Recording," you also need to make sure the motion detection is properly configured to trigger the recording.
- From the camera's main settings page, go to "Motion Detection Settings".
- Ensure Motion Detection is On: There is a master toggle at the top of this page. Make sure it is switched on.
- Adjust Sensitivity: The "Alarm Sensitivity Level" determines how much movement is required to trigger an alert and a recording. If this is set to "Off" or "Low," it may not be picking up the events you want to capture. Set it to "Medium" or "High" to test it.
- Check for Activity Zones: Some models allow you to set an "Activity Area". This tells the camera to only look for motion in a specific part of the view. Make sure you haven't drawn a zone that excludes the area of interest.
By methodically checking that your SD card is healthy, your recording mode is enabled, and your motion detection settings are correct, you can quickly resolve the most common reasons your Geeni camera isn't recording.