Is Your Geeni Camera Missing Package Deliveries?
It can be incredibly frustrating when a feature you rely on, like package detection, stops working. You expect a notification when a delivery arrives, but your Geeni camera fails to send one. This guide is designed to help you systematically troubleshoot and resolve the issue of missing package detection on your Geeni smart camera, ensuring you never miss an important delivery again.
This problem can stem from various sources, including incorrect settings, poor camera placement, or subscription issues. Let's walk through the solutions step-by-step.
Initial Troubleshooting Steps
Before diving into complex settings, let's cover the basics. These simple checks often resolve the problem without needing to dig deeper.
- Check Your Geeni Subscription: Many advanced features, including AI-powered package detection, require an active Geeni Smart subscription. Log in to your account and confirm that your subscription is current and active.
- Update Firmware and App: Manufacturers regularly release updates to fix bugs and improve performance. Check for any pending firmware updates for your camera in the Geeni app's settings. At the same time, visit your phone's app store to ensure you have the latest version of the Geeni app installed.
- Power Cycle the Camera: A classic troubleshooting step for a reason! Unplug your Geeni camera from its power source, wait for about 60 seconds, and then plug it back in. This simple reboot can clear temporary glitches affecting its performance.
## Optimising Camera Settings for Package Detection
If the initial steps didn't work, the issue likely lies within your camera's settings. Incorrect configuration can easily prevent the feature from working as intended.
### Enable Package Detection
First, ensure the feature is actually turned on.
- Open the Geeni app and select the camera in question.
- Go to Settings > Detection Settings (or a similar menu like 'Smart Detection').
- Find the Package Detection option and make sure the toggle is switched to the ON position.
### Adjust Motion Sensitivity
If the motion sensitivity is too low, the camera may not trigger a recording when a courier quickly drops off a package.
- In the Detection Settings, find the Motion Sensitivity slider.
- If it's set to low, try increasing it to a medium or high level.
- Note: A higher sensitivity may lead to more false alerts, so you may need to experiment to find the right balance.
### Configure Activity Zones
Activity zones are essential for telling your camera where to look for packages. By defining a specific area, you reduce the chances of motion from passing cars or pedestrians triggering an alert.
- In your camera's settings, find the Activity Zone or Motion Zone option.
- Draw a zone that specifically covers your doorstep, porch, or the exact area where packages are typically left.
- Ensure the zone is not too large and doesn't include public footpaths or roads.
## Physical Placement and Environment
The camera's physical position and its surrounding environment play a significant role in its ability to detect packages accurately.
### Camera Positioning
For optimal performance, your Geeni camera should be mounted approximately 2-3 metres off the ground and angled slightly downwards. This gives it a clear, bird's-eye view of the delivery area without being too far away to distinguish a package.
### Check for Obstructions
Ensure there are no physical obstructions blocking the camera's view. This could include:
- Hanging plants or decorations
- Porch furniture
- Reflections or glare from windows or glass doors
### Ensure Adequate Lighting
Poor lighting can severely impact the camera's AI capabilities. If your porch is dark, the camera may struggle to identify a package. Ensure the area is well-lit, either through porch lights or by using a Geeni camera model with built-in spotlights or colour night vision.
By methodically working through these steps, you can diagnose and fix the vast majority of issues preventing your Geeni camera from detecting packages. A combination of the correct settings, optimal placement, and up-to-date software is key to a reliable and secure experience.