Geeni Motion Zone Settings Not Working? Here's the Fix

Geeni Motion Zone Settings Not Working? A Step-by-Step Fix

The activity zone feature on your Geeni smart camera is a powerful tool for reducing unwanted notifications. By drawing a specific zone, you tell your camera to only alert you to motion in the areas that matter, like a walkway or a door, while ignoring background movement like passing cars or swaying trees. When these zones don't work, your phone can be bombarded with irrelevant alerts, defeating the purpose of a smart camera.

If your Geeni camera is ignoring your carefully drawn activity zones, don't worry. This is a common problem that can usually be fixed with a few simple troubleshooting steps. This guide will walk you through the solutions to get your motion alerts back under control.

Common Symptoms of Failing Activity Zones

• You receive motion alerts for activity happening completely outside your selected zone.
• The camera fails to detect motion that occurs clearly inside the activity zone.
• The Geeni app fails to save the zone after you draw it, reverting to full-screen detection.
• The option to set an 'Activity Zone' is greyed out or missing in the app.
• The live view freezes or the app crashes when you attempt to configure the zone.

How to Troubleshoot Your Geeni Camera's Activity Zones

Let's start with the most common and effective solutions.

1. Update the Geeni App and Camera Firmware

Bugs in outdated software are a primary cause of feature malfunctions. Ensuring everything is up-to-date is the first and most important step.

• Update the App: Go to the Google Play Store or Apple App Store, search for "Geeni," and install any available updates.
• Update Camera Firmware: Open the Geeni app and select your camera. Tap the three dots or pencil icon in the top-right corner to open the settings. If a firmware update is available, you will usually see a notification here. Tap 'Check for firmware update' and follow the prompts to install it.

2. Adjust Motion Detection Sensitivity

Often, the problem isn't that the zone is being ignored, but that the motion sensitivity is too high. A 'High' sensitivity setting can cause the camera to react to subtle changes in lighting or shadows that spill over from outside your defined zone.

1. In the Geeni app, go to your camera's Settings.
2. Select Motion Detection Settings.
3. You will see a sensitivity level (e.g., Low, Medium, High).
4. If it's set to 'High', try reducing it to Medium.
5. Save the change and test the camera to see if it still sends unwanted alerts.

3. Clear the Geeni App Cache

The app can sometimes hold onto old or corrupted data that causes settings to misbehave. Clearing the cache can resolve this without deleting your settings.

• For Android: Go to Settings > Apps > Geeni > Storage & cache. Tap Clear cache.
• For iOS: The only way to clear the cache is to uninstall and reinstall the app. Your camera settings are saved to your account, so they will be restored when you log back in.

4. Delete and Re-draw the Activity Zone

If the issue persists, the saved zone configuration itself might be the problem. Deleting it and starting over provides a clean slate.

1. Open the Geeni app and navigate to your camera's settings.
2. Go to Motion Detection Settings and find the Activity Zone option.
3. If there is an option to 'Reset' or 'Clear' the zone, use it. If not, simply adjust the zone to cover the entire screen, effectively deactivating it. Save this setting.
4. Close the settings and then go back into the Activity Zone menu.
5. Carefully re-draw the precise zone you want to monitor.
6. Ensure you tap 'Save' or the checkmark icon to confirm the new zone.

5. Power Cycle Your Camera and Router

A classic "turn it off and on again" can often resolve underlying connectivity and software glitches.

• Reboot the Camera: Unplug your Geeni camera from the power outlet. Wait for 60 seconds before plugging it back in. Allow it a few minutes to fully restart and reconnect to your Wi-Fi.
• Reboot Your Router: Unplug your Wi-Fi router. Wait a minute, then plug it back in. This can solve hidden network issues that might be preventing the camera from properly syncing its settings with the app.

By following these steps, from ensuring your software is current to simply re-drawing the zone, you can effectively troubleshoot and resolve issues with your Geeni camera's motion detection, leading to smarter, more relevant security alerts.