How to Solve Frustrating Guardzilla App Crashes
When the Guardzilla app crashes, it cuts off the connection to your security camera, leaving you unable to monitor your home or receive important alerts. An unreliable app can make even the best hardware feel useless. If the app closes unexpectedly, freezes, or displays error messages, it's time to troubleshoot.
This guide is here to help you diagnose and fix the common reasons why the Guardzilla app might be crashing on your iOS or Android device. By following these steps, you can get the app running smoothly again.
Common Reasons for Guardzilla App Crashes
An app crash is usually a sign of a software conflict or a data corruption issue. Understanding the potential causes can help you find the right solution faster.
- Outdated Software: Both the Guardzilla app and your phone's operating system need to be up-to-date. An old version of the app might not be compatible with a new OS, and vice versa.
- Corrupted Cache: The app stores temporary files to help it run faster. If these files get corrupted, they can cause the app to become unstable and crash.
- Low Phone Memory or Storage: If your phone is running out of available RAM or storage space, it will struggle to run applications, often leading to them closing unexpectedly.
- Bugs in a Recent Update: Occasionally, a new version of the app is released with unforeseen bugs that can cause it to crash on certain devices.
- Server-Side Issues: In rare cases, the problem might not be with your phone at all, but with Guardzilla's servers.
Step-by-Step Guide to Fix Guardzilla App Crashes
Follow these instructions in order. After each step, open the Guardzilla app to see if the crashing problem has been resolved.
1. Update the Guardzilla App
First, make sure you are using the most recent version of the app, as it will contain the latest bug fixes.
- On your iPhone: Open the App Store, tap your profile picture, and scroll down to see available updates. Find Guardzilla and tap Update.
- On your Android device: Open the Google Play Store, tap your profile icon, select Manage apps & device, and then tap Updates available. If Guardzilla is in the list, tap Update.
2. Update Your Phone's Operating System
Ensure your device's OS is up-to-date to maintain compatibility with your apps.
- On iOS: Go to Settings > General > Software Update.
- On Android: Go to Settings > System > System update (this path may vary slightly depending on your phone's manufacturer).
3. Clear the App's Cache
This step can remove corrupted temporary files without deleting your login information.
- On Android: Go to Settings > Apps > Guardzilla > Storage & cache and tap Clear cache.
- On iOS: The only way to clear an app's cache is to offload it. Go to Settings > General > iPhone Storage > Guardzilla and select Offload App. This removes the app but saves your data. You can then tap Reinstall App from the same screen.
4. Restart Your Device
A simple reboot clears your phone's memory and can resolve many minor software glitches.
- Press and hold the power button and select the Restart option. If there is no restart option, choose Power Off, wait a minute, and then turn your phone back on.
5. Reinstall the Guardzilla App
If the issue persists, a clean installation is the next best step.
- Delete the app: Tap and hold the Guardzilla app icon and choose Uninstall (Android) or Remove App > Delete App (iOS).
- Reboot your phone: Perform another restart to ensure all residual files are cleared.
- Install the app again: Search for Guardzilla in the App Store or Google Play Store and download it. You will need to log in to your account again.
Still Having Trouble?
If you've tried all the steps above and the Guardzilla app is still crashing, the problem might be more complex.
- Check for Service Outages: Search online to see if other Guardzilla users are reporting similar issues. Sometimes the problem is with Guardzilla's service and you just have to wait for a fix.
- Contact Guardzilla Support: Reach out to Guardzilla's official customer support team. Provide them with details about the problem, including your phone model, OS version, and what you are doing in the app when it crashes.
By following this guide, you should be able to resolve the vast majority of app crash issues and restore reliable access to your Guardzilla camera.