Guardzilla App Not Working? Here’s How to Fix It
When your security camera app fails to work, it can be just as bad as the camera itself being offline. If the Guardzilla app on your smartphone is crashing, failing to open, won't connect to your cameras, or is showing other errors, you've come to the right place.
This guide provides a clear, step-by-step process to troubleshoot and resolve the most common issues with the Guardzilla mobile app, getting you back in control of your home security.
## Common Reasons the Guardzilla App Fails
App-related problems are usually caused by software glitches rather than hardware issues. Here’s what’s likely going on:
- Connectivity Issues: Your phone may not have a stable connection to Wi-Fi or mobile data.
- Outdated App Version: You might be running an old version of the app that has bugs or compatibility problems.
- Corrupted Cache: The app's temporary data stored on your phone could have become corrupted.
- Server-Side Problems: The issue may not be on your end at all, but rather a temporary outage with Guardzilla's servers.
- Phone Software Conflicts: A recent update to your phone's operating system (iOS or Android) could be conflicting with the app.
## Step-by-Step Guide to Fixing the Guardzilla App
Follow these solutions in order, as they progress from the simplest to the more involved fixes.
### 1. Check Your Internet Connection
This is the most fundamental step. The app needs an internet connection to communicate with your cameras.
- Switch Between Wi-Fi and Mobile Data: If you are on Wi-Fi, turn it off on your phone and see if the app works on your mobile data connection. If you are on mobile data, try connecting to a stable Wi-Fi network. If the app works on one but not the other, you have identified a problem with that specific network connection.
- Test Other Apps: Open a web browser or another online app on your phone. If they also don't work, the problem is with your phone's internet connection, not the Guardzilla app.
### 2. Restart the App and Your Phone
This can resolve many minor software glitches.
- Force Close the App: Don't just go back to the home screen. On an iPhone, swipe up from the bottom of the screen to show all open apps, then swipe the Guardzilla app card up and off the screen. On Android, the process is similar, usually involving an "app switcher" button.
- Re-open the App: Wait a few seconds and then tap the Guardzilla icon to launch it again.
- Restart Your Phone: If force-closing doesn't help, perform a full restart of your smartphone. This clears the phone's memory and can resolve deeper-seated glitches.
### 3. Clear the App Cache (Android Users)
Over time, the app's cache can become cluttered and corrupted. Clearing it can solve many strange performance issues.
- Go to Settings on your Android phone.
- Tap on "Apps" or "Applications".
- Find and select Guardzilla from the list.
- Tap on "Storage".
- You will see a button to "Clear Cache". Tap it. This will not delete your login details or camera settings.
Note: This process is not available on iOS in the same way; the equivalent step is to reinstall the app.
### 4. Update or Reinstall the App
Running the latest version is crucial for security and stability.
- Check for Updates: Go to the App Store (for iPhone) or Google Play Store (for Android) and search for "Guardzilla". If there is an "Update" button, tap it.
- Reinstall the App: If the app is up-to-date and still not working, the installation itself may be the problem. Uninstall the Guardzilla app from your phone. Then, go back to the app store, search for it, and install it again. You will need to enter your username and password to log back in. This process ensures you have a fresh, clean installation.