Resolving Guardzilla Cloud Storage Issues
Guardzilla's cloud storage service is a key feature, allowing you to securely store and access your video recordings from anywhere. When it stops working correctly, it can undermine your entire security setup. If you're finding that videos aren't uploading, recordings are missing, or you're seeing subscription errors, you're in the right place.
This guide provides a structured approach to troubleshooting and fixing the most common Guardzilla cloud storage problems.
Common Symptoms of Cloud Storage Problems
If your camera is having trouble with the cloud service, you will likely encounter one of these issues:
- Motion is detected, but no video clip is saved to your cloud library.
- The app shows an error message like "Upload Failed" or "Connection Error".
- Your library of recordings is empty, even though you have an active subscription.
- Live streaming works fine, but no new recordings appear.
- You receive a notification about your subscription expiring, even though it should be active.
Step-by-Step Troubleshooting for Cloud Issues
Work through these solutions to pinpoint and resolve the problem with your Guardzilla cloud service.
1. Verify Your Cloud Subscription Status
The first and most common reason for recording failure is an issue with the subscription itself.
- Open the Guardzilla App: Navigate to the 'Account' or 'Settings' section.
- Check Subscription Details: Find the area that manages your subscription plan.
- Confirm Status: Ensure that your subscription is listed as Active. Check the renewal date to make sure it hasn't expired. If there's a billing issue, you may need to update your payment information.
2. Check Your Camera's Internet Connection
Your camera needs a stable and strong internet connection to successfully upload video files to the cloud.
- Check Wi-Fi Signal Strength: In the Guardzilla app, go to the camera's settings and look for a 'Device Health' or 'Network' section. Ensure the signal strength is listed as 'Good' or 'Strong'. A weak signal can prevent large files from uploading.
- Test Your Internet Speed: Use a speed testing website on a device connected to the same Wi-Fi network. You need a reliable upload speed (we recommend at least 2 Mbps per camera) for smooth video uploads.
- Improve the Signal: If the signal is weak, try moving your camera closer to your Wi-Fi router. If that's not possible, consider installing a Wi-Fi extender to boost the signal in the area where your camera is located.
3. Power Cycle Your Camera and Network Router
A simple reboot can often resolve temporary glitches and re-establish a stable connection.
- Unplug Your Camera: Disconnect the Guardzilla camera from its power source.
- Unplug Your Router: Unplug your Wi--Fi router and modem from power.
- Wait 60 Seconds: Leave everything unplugged for at least one full minute. This allows them to fully reset.
- Plug Back In: Plug in your modem first and wait for it to fully boot up. Then, plug in your Wi-Fi router and wait for it to come online. Finally, plug your Guardzilla camera back in and allow it a few minutes to reconnect.
4. Review Camera and App Settings
Sometimes an incorrect setting can prevent recordings from being triggered or saved.
- Motion Detection Settings: Ensure that motion detection is enabled for your camera. Check that the sensitivity level isn't set too low and that the motion detection zones are correctly configured to cover the area you want to monitor.
- Recording Schedule: Make sure you don't have an active schedule that is telling the camera not to record during certain times.
- App Updates: Check the App Store or Google Play Store for any available updates to the Guardzilla app and install them.
5. Check for Service Outages
While uncommon, it's possible the issue is on Guardzilla's end.
- Official Channels: Check the official Guardzilla website or their social media pages for any announcements about server maintenance or outages.
- Wait It Out: If there is a system-wide issue, you will unfortunately have to wait for their technical team to resolve it.
By systematically working through these steps, you can identify and fix the vast majority of cloud storage issues affecting your Guardzilla camera.