How to Fix Heimvision Cloud Storage Not Working
Heimvision's cloud storage service provides a secure, off-site backup of your important video recordings, protecting them even if your camera is stolen or the local SD card fails. When recordings stop uploading to the cloud, it can be a major concern.
This guide will help you troubleshoot the most common reasons for Heimvision cloud storage issues, from subscription problems to network connectivity, and get your footage uploading reliably again.
Why Has My Heimvision Camera Stopped Uploading to the Cloud?
Cloud storage failures usually boil down to one of these key issues:
- Inactive or Expired Subscription: Your cloud service plan has expired due to a payment issue or has been cancelled.
- Poor Internet Connection: The camera's Wi-Fi signal is too weak or unstable to successfully upload video files.
- Incorrect Camera Settings: Cloud recording may be disabled in the camera's settings, with it being set to record only to the local SD card.
- Firmware or App Glitches: Outdated software on your camera or phone could have bugs affecting the cloud service.
- Account Mismatch: The camera may not be properly synced with the account that holds the active cloud subscription.
Step-by-Step Guide to Fixing Cloud Storage Issues
Follow these steps to diagnose and solve the problem.
1. Verify Your Cloud Subscription Status
This is the most common culprit. A failed payment can instantly deactivate your service.
- Open the Heimvision app or log in to your account on the Heimvision website.
- Navigate to the "Subscription," "Cloud Service," or "My Account" section.
- Check the status of your cloud plan. Ensure it is marked as "Active."
- Verify that your payment method is current and has not expired. If there was a payment failure, you will need to update your details and renew the subscription.
2. Check the Camera's Wi-Fi Connection
A stable connection is required for uploads. A camera might have enough signal to stream live video but not enough to handle larger file uploads.
- In the Heimvision app, go to your camera's settings and find the "Network" or "Wi-Fi" information.
- Check the reported signal strength. If it is weak (e.g., less than two bars), the connection may be too unreliable for uploads.
- To improve the signal, try moving your Wi-Fi router closer to the camera or installing a Wi-Fi mesh system or range extender.
3. Ensure Cloud Recording is Enabled in Settings
You need to explicitly tell the camera to use the cloud service.
- Select your camera in the Heimvision app and go to its Settings.
- Look for a menu labelled "Storage Settings" or "Recording Settings."
- Within this menu, make sure the toggle or option for "Cloud Recording" or "Upload to Cloud" is turned on. Some cameras can record to an SD card and the cloud simultaneously; ensure the cloud option is active.
4. Power Cycle Your Camera and Router
A classic reboot can often clear up temporary network or software glitches that are preventing uploads.
- Unplug both your Heimvision camera and your internet router from their power sources.
- Wait for at least 60 seconds.
- Plug the router back in first and wait for it to fully restart and establish an internet connection (all its lights should return to their normal state).
- Once the router is online, plug your Heimvision camera back in and allow it to reboot and reconnect.
5. Update the App and Camera Firmware
Bugs in older software versions can cause features to fail.
- App Update: Go to the App Store (iOS) or Google Play Store (Android) and check if there is an update for the Heimvision app.
- Firmware Update: In the camera's settings within the app, look for a "Firmware Update" or "Device Information" section. If a new firmware version is available, proceed with the installation.