Troubleshooting Heimvision Geofencing Not Working
Geofencing is a powerful feature in the Heimvision security ecosystem, designed to automatically arm and disarm your system based on your smartphone's location. When it fails, you might find your system doesn't arm when you leave or disarm when you return, undermining its convenience. This guide provides a comprehensive walkthrough to diagnose and resolve these issues.
Why Has My Heimvision Geofencing Stopped Working?
The problem almost always lies in the communication between the HeimSmart app and your phone's location services. The app needs consistent, accurate location data to function correctly.
Here are the most common culprits:
- Incorrect location permissions for the HeimSmart app.
- Aggressive battery-saving modes on your phone that close background apps.
- An improperly configured geofence zone in the app.
- Poor GPS, Wi-Fi, or mobile data signals.
- Outdated app or device firmware.
Step-by-Step Guide to Fixing Heimvision Geofencing
Follow these steps in order to get your location-based automation working again.
1. Grant Correct Location Permissions
This is the number one reason for geofencing failure. The app needs permission to know your location at all times.
- For iOS users: Go to Settings → Privacy → Location Services. Scroll down to find the HeimSmart app and ensure its location access is set to "Always".
- For Android users: Go to Settings → Apps → HeimSmart → Permissions. Select "Location" and choose the "Allow all the time" option.
2. Disable Battery Optimisation for the HeimSmart App
Smartphones try to save battery by putting apps to sleep. You need to tell your phone to leave the HeimSmart app alone.
- For Android users: Go to Settings → Apps → HeimSmart → Battery. Choose the option for "Unrestricted" or "Do not optimise". The exact path may differ slightly depending on your phone's manufacturer.
- For iOS users: The main setting to check is Low Power Mode. Go to Settings → Battery and make sure Low Power Mode is disabled, as it can limit background activity. Additionally, verify that Background App Refresh is enabled for the HeimSmart app under Settings → General.
3. Reconfigure Your Geofence in the App
The stored geofence location itself could be glitched or improperly set.
- Open the HeimSmart app.
- Navigate to the geofencing or smart automation section.
- Delete or remove your current "Home" location.
- Add a new geofence, making sure the pin is accurately placed on your address.
- Set a reasonable radius. A very small radius (e.g., less than 100 metres) can lead to unreliable triggering. Start with a larger radius and adjust later if needed.
4. Check Your Phone's Location Settings
The app depends on your phone's ability to find its own location accurately.
- Ensure your phone's main GPS or Location service is turned on.
- For the best results, set the location mode to "High Accuracy," which uses a combination of GPS, Wi-Fi, and mobile networks.
- Toggling your phone's Airplane Mode on and then off can sometimes reset the GPS and network connections, which may resolve the issue.
5. Update Everything
Running outdated software can lead to performance bugs.
- App Update: Check the Google Play Store or Apple App Store for any available updates for the HeimSmart app and install them.
- Firmware Update: In the HeimSmart app, go to your main device's settings and check if there is a firmware update available. Keeping your security system's firmware current is crucial for performance and security.
By methodically working through these permissions, settings, and configurations, you can restore the reliability of your Heimvision geofencing feature and enjoy seamless, automated security.