Heimvision IFTTT Not Working? How to Fix It (2023)

Heimvision IFTTT Not Working? A Step-by-Step Fixing Guide

Using IFTTT (If This Then That) with your Heimvision camera can create a smarter, more integrated home. You can link motion alerts to smart lights, log events in a spreadsheet, or create custom notifications. However, when these automated recipes, or 'applets', fail, it can be tricky to pinpoint the cause. This guide will help you troubleshoot and resolve common issues with the Heimvision IFTTT integration.

The problem is usually located in one of three places: the connection between the services, the configuration of the applet itself, or the settings within your HeimLife app.

## Step 1: Examine the IFTTT Applet Activity Log

Before you try anything else, check the data that IFTTT provides. It keeps a detailed log that is essential for diagnostics.

1. Log in to your IFTTT account on the web or in the IFTTT app.
2. Find the applet that is giving you trouble and click on it.
3. Select the 'Activity' tab.
4. This log will show you a history of the applet's attempts to run. Look for entries marked in red or that explicitly state "Applet failed." The error messages provided here are your best clue. For example, it might say "Unable to run action" or "Connection to service was lost." This tells you exactly where to focus your efforts.

## Step 2: Reconnect the Heimvision (HeimLife) Service

The most frequent cause of IFTTT failures is an issue with the authentication token that links the two services. Refreshing this connection is a simple and highly effective fix.

1. In your IFTTT account, click your profile icon and go to 'My Services'.
2. Find the Heimvision or HeimLife service in the list.
3. Click on it and go to 'Settings'.
4. Choose the 'Reconnect' option.
5. A new window will open, prompting you to log in with your HeimLife app username and password. This will create a fresh, secure link between IFTTT and your camera account.

Once reconnected, try triggering the applet again (e.g., by waving your hand in front of the camera) to see if it now works.

## Step 3: Verify the Trigger and Action Services

Your applet has two parts: a trigger ("If This") and an action ("Then That"). The problem might not be with Heimvision at all.

• Check the Heimvision Trigger:
  • Is motion detection actually enabled for your camera in the HeimLife app? If the camera isn't detecting motion, it has nothing to report to IFTTT.
  • Check your motion sensitivity and any activity zones you have configured. Make sure they are set up to detect the event you are testing.
• Check the Action Service:
  • Is the other service in your applet working correctly? For example, if your applet is "If Heimvision detects motion, then turn on Philips Hue light," you should check if your Philips Hue service is properly connected to IFTTT.
  • Try creating a simple test applet, like "If I click a button, then turn on Philips Hue light." If that doesn't work, you know the problem is with the action service, not Heimvision.

## Step 4: Re-create the Applet

If the activity log shows no errors, the services are connected, but the applet still doesn't work, try rebuilding it from scratch.

1. Delete the existing applet in IFTTT.
2. Create a brand new applet.
3. Select the Heimvision trigger again, specifying the camera and event type.
4. Configure the action service as you did before.
5. Save and enable the new applet.

Sometimes, an applet can become corrupted, and simply re-creating it can resolve these hidden issues. By following these structured steps, you can efficiently diagnose and fix the link between Heimvision and IFTTT.