## Heimvision Motion Detection Not Working? Here’s the Fix
A security camera that doesn't alert you to motion is failing at a critical task. If your Heimvision camera has stopped detecting movement or sending notifications, it can be a major concern. Fortunately, the problem is usually caused by a simple setting, a connectivity issue, or a software glitch that you can resolve yourself.
This troubleshooting guide will take you through the most common solutions to get your Heimvision's motion detection working reliably again.
## Initial Checks: The Most Common Culprits
Before diving deep, let's rule out the simplest causes.
- Is the camera powered on? Verify that the camera is online and you can see a live video stream in the app.
- Is the lens clean? A dirty or obstructed lens can sometimes impair the camera's ability to detect changes in the scene.
- Have you tried restarting the camera? A simple power cycle (unplugging it for 60 seconds and plugging it back in) can resolve many temporary glitches.
If these initial checks don't solve the problem, it's time to investigate the settings.
## Step-by-Step Troubleshooting for Motion Detection Issues
Work through these steps methodically. All settings are located in the Heimvision app for your specific camera model.
### 1. Verify Motion Detection is Enabled
It sounds obvious, but it's a very common oversight.
- Open the app, select your camera, and go to 'Settings'.
- Find the 'Alarm Setting' or 'Motion Detection' menu.
- Ensure the main toggle switch for 'Motion Detection' is turned ON.
- Also, check if there is a separate toggle for 'Alarm Notification' or 'Push Notifications' and ensure it is also enabled.
### 2. Check the Sensitivity Level
If the sensitivity is set too low, the camera may not register movement that you consider obvious.
- In the 'Alarm Setting' menu, locate the 'Sensitivity' setting.
- If it's set to 'Low', try increasing it to 'Medium' or 'High'.
- Walk in front of the camera to test if the new setting triggers an alert. You can lower it again later if you start getting too many false alerts.
### 3. Review Your Motion Zones
If you have configured motion zones, you may have unintentionally excluded the area where motion is occurring.
- Find the 'Motion Zone' or 'Detection Zone' setting.
- Review the highlighted areas. Ensure that the zones where you expect to see motion (like a doorway or path) are fully selected.
- For testing purposes, you can try enabling the entire screen to see if it starts detecting motion. If it does, you know the issue lies with how your zones were drawn.
### 4. Check the Alert Schedule
An alert schedule can disable motion detection during specific times. You might be testing it during a period when it's scheduled to be off.
- Look for the 'Alarm Schedule' or 'Time Setting' menu.
- Check the configured times. Make sure there is an active schedule for the current time and day.
- To rule this out as the cause, you can try disabling the schedule entirely for a short period and then test the motion detection again.
### 5. Check Phone Notification Settings
The camera might be detecting motion correctly, but your phone could be blocking the notifications.
- On your smartphone (not in the Heimvision app):
- iPhone: Go to 'Settings' > 'Notifications' > find the Heimvision app and ensure 'Allow Notifications' is on.
- Android: Go to 'Settings' > 'Apps & notifications' > find the Heimvision app > 'Notifications' and make sure they are not blocked.
- Also, ensure your phone is not in a 'Do Not Disturb' or 'Silent' mode that suppresses notifications.
### 6. Update Firmware and App
Bugs in the camera's firmware or the app can cause features to stop working.
- Firmware: In the camera's settings in the app, look for 'Device Info' or 'Firmware Update' and install any available updates.
- App: Go to your phone's App Store or Google Play Store and check if there is an update for the Heimvision app.
If after all these steps the motion detection is still not working, try resetting the camera to its factory settings and setting it up again from scratch. If the problem persists, it may indicate a hardware failure, and you should contact Heimvision support.