How to Fix the "Recording Failed" Error on Your Heimvision Camera
The "Recording Failed" notification on your Heimvision security camera is a critical alert that means your device is not saving footage. This can be incredibly frustrating, as it undermines the primary purpose of having a security camera. Fortunately, this error is almost always caused by a handful of common, fixable issues.
This guide will walk you through the most likely causes of the recording failure and provide a clear, step-by-step process to get your camera back to recording properly.
Common Causes for Heimvision Recording Failures
The vast majority of "Recording Failed" errors are related to the microSD card used for local storage. Here are the top culprits:
- SD Card Corruption: The file system on the card can become corrupted, preventing the camera from writing new files.
- Incompatible SD Card: The card might be too slow (e.g., not Class 10) or have a capacity that isn't supported by your camera model.
- Improper Insertion: The card may not be seated correctly in its slot.
- Card is Full: If the overwrite function fails, a full card can't store new recordings.
- Faulty SD Card: The card itself may have reached the end of its operational life and is no longer functional.
- Firmware Glitch: A temporary software issue within the camera can sometimes interfere with the recording process.
Step-by-Step Guide to Resolving the "Recording Failed" Error
Work through these steps in order to find and fix the source of the problem.
1. Power Cycle the Camera
Before trying anything more complex, perform a simple reboot.
- Unplug your Heimvision camera from its power source.
- Wait for about 30-60 seconds.
- Plug the camera back in and allow it to fully restart.
This can often clear temporary glitches. Once it's back online, see if the error message disappears and if it starts recording new events.
2. Check and Reseat the MicroSD Card
A poor physical connection can easily cause read/write errors.
- Power off and unplug the camera.
- Carefully eject the microSD card from its slot.
- Inspect the card and the slot for any visible dust or debris.
- Firmly re-insert the card until you feel it click into place.
- Power the camera back on and check if the issue is resolved.
3. Format the MicroSD Card
Formatting is the most effective way to fix file system corruption. Important: This process will permanently delete all video clips currently stored on the card.
- Open the Heimvision app on your smartphone.
- Select your camera and navigate to its Settings.
- Find the "Storage Settings" or "SD Card Management" menu.
- Select the "Format" option and confirm the action.
- The process may take a few minutes. Once complete, the camera should begin recording again.
4. Verify SD Card Compatibility
If formatting doesn't work or the error returns, you may have the wrong type of card.
- Check the Requirements: Consult your camera's user manual or the Heimvision website to confirm the maximum supported capacity (e.g., 128GB) and the required speed class (usually Class 10/U1 or higher).
- Use a Reputable Brand: Always choose high-endurance microSD cards from well-known brands like SanDisk, Samsung, or Kingston, as they are designed for the constant rewriting that security cameras perform.
5. Update the Camera's Firmware
Manufacturers often release firmware updates to patch bugs that could be causing storage issues.
- In the Heimvision app, go to your camera's settings.
- Look for a "Device Info" or "Firmware Update" section.
- If a new version is available, follow the prompts to download and install it.
If you've tried all these steps and the error persists, the most likely cause is a faulty SD card. Try testing the camera with a brand new, compatible card.