Dealing with a Water-Damaged Heimvision Camera
Discovering your Heimvision camera has been exposed to water, whether from a leak, a storm, or an accident, can be alarming. Electronic devices and water do not mix well, and quick action is crucial to maximise the chances of saving your device.
This guide will explain what to do as soon as you realise your camera is wet and what your options are moving forward.
Disclaimer: Water damage to electronics is unpredictable. The steps below offer the best chance of recovery but are not a guarantee of success.
Immediate First Aid for Your Wet Camera
If you can act quickly, you might be able to prevent permanent damage. The primary goal is to remove power and moisture as fast as possible.
1. Disconnect Power Immediately
This is the most critical step. If your camera is plugged in, unplug it from the wall socket straight away. If it uses batteries and they are accessible, remove them. Cutting the power helps to prevent electrical short circuits, which are the main cause of irreversible damage.
Do not be tempted to power it on to check if it still works. This is one of the worst things you can do.
2. Dry the Exterior
Use a soft, absorbent cloth (like a microfibre cloth) to thoroughly dry the outside of the camera. Pay close attention to seams, ports, and any openings where water could have entered.
3. Remove Accessories
Take out any removable parts, such as:
- The SD card
- The battery (if possible)
- Any mounting brackets that might trap water
Leave any compartments open to allow air to circulate.
4. Let It Dry Out Completely
Now, you need to be patient. The internal components need to dry completely before you even think about restoring power.
- Find a Dry Spot: Place the camera in a warm, dry, and well-ventilated area.
- Give It Time: You must wait at least 48 to 72 hours. The longer you wait, the better. Rushing this process is a common mistake.
- What to Avoid: Do not use a hairdryer, oven, or microwave. Intense, direct heat can warp plastic components and damage sensitive electronics. While placing the device in a container of uncooked rice is a popular myth, it is not very effective and can introduce dust and starch into the camera's ports. Air-drying is the safest method.
Assessing the Damage and Next Steps
After you have waited for a sufficient amount of time, you can attempt to power the camera back on.
Will It Still Work?
Plug the camera back in and see if it powers on. If it does, test its functions. Check the video feed for clarity, test the night vision, and ensure it connects to your Wi-Fi.
- Foggy Lens: If the lens is foggy on the inside, it means moisture is still trapped. Disconnect the power and let it dry for another 24 hours.
- No Power or Strange Behaviour: If the camera doesn't turn on, or if it behaves erratically (flickering lights, distorted video), it has likely suffered permanent damage.
Understanding Your Options
If the camera is no longer working, you have two main options:
- Check Your Warranty: Standard manufacturer warranties typically do not cover water damage (often referred to as 'liquid ingress'). However, it is always worth checking the terms of your specific warranty.
- Repair or Replace: For most consumer security cameras, professional repair for water damage is not cost-effective. The labour and parts can often cost more than a brand-new camera. In most cases, the most reliable and practical solution is to purchase a replacement.
When installing a new outdoor camera, pay close attention to the manufacturer's guidelines for weatherproofing to prevent this from happening again. Ensure all seals are tight and that it is placed in a location where it is not sitting in standing water.