Hik-Connect IFTTT Not Working? A Troubleshooting Guide
Integrating your Hikvision security system with IFTTT (If This Then That) opens up powerful automation possibilities, allowing your cameras to trigger actions across a wide range of smart home devices. When this connection fails, your automations break down. This guide will help you diagnose and resolve common issues with the Hik-Connect IFTTT service.
## Step 1: Check the Connection in IFTTT
The most common point of failure is the authorised link between your Hik-Connect account and IFTTT.
- Log in to IFTTT: Open the IFTTT app or log in on the IFTTT website.
- Go to "My Services": Click your profile icon and select "My Services".
- Find Hik-Connect: Locate the Hik-Connect service in your list.
- Reconnect the Service: Click on it and go to "Settings". You will see an option to "Reconnect" or "Edit Connection". Click this and log in with your Hik-Connect username and password again. This re-authorises the connection and fixes most issues.
## Step 2: Verify the Trigger in Your Hikvision Device
This is the most critical and often overlooked step. IFTTT does not pull events from your app; your Hikvision device must push the event to the Hik-Connect cloud service.
- Access Your Device Configuration: Using a web browser or a directly connected monitor and mouse, log in to the configuration menu of your NVR, DVR, or camera.
- Navigate to Event Settings: Go to "Configuration" > "Event". Choose the event you want to use as a trigger, for example, "Basic Event" > "Motion Detection" or "Smart Event" > "Line Crossing Detection".
- Enable the Linkage Action: Within the settings for that specific event, find a tab or section called "Linkage Action".
- Check "Notify Surveillance Center": You must check the box for "Notify Surveillance Center". This is the specific action that sends the trigger to the cloud platform where IFTTT can see it. Without this enabled, your device will detect motion, but it will never tell IFTTT about it.
- Save Your Settings: Click "Save" or "Apply" to confirm the changes on your device.
## Step 3: Troubleshoot the IFTTT Applet
If the service is connected and the device is configured to send triggers, the problem may be with the applet itself.
- Check the Applet's Status: In "My Applets" on IFTTT, ensure the applet is turned on.
- Review the Activity Log: IFTTT keeps a log of all applet activity. Check this log for any error messages related to your Hik-Connect applets. It might say "Applet failed" or "Could not connect to service," which can help pinpoint the problem.
- Select the Correct Source: When creating your applet, make sure you have selected the correct device (NVR/DVR/camera) and the specific event you configured (e.g., Motion Detection on Camera 1).
- Recreate the Applet: If all else fails, delete the problematic applet and create it again from scratch. This can often resolve any corruption or misconfiguration within the applet itself.
By ensuring the service is connected, the device linkage is enabled, and the applet is correctly configured, you can resolve most issues and get your Hik-Connect automations running smoothly.