Hik-Connect Motion Detection Not Working? (Solved)

Hik-Connect Motion Detection Not Working? (A Step-by-Step Guide)

Hik-Connect is the powerful service that pairs with your Hikvision security system, allowing you to receive crucial motion alerts and view recordings on your mobile device. When these alerts stop working, it can undermine the effectiveness of your entire CCTV setup.

This guide will walk you through the common configuration issues that prevent motion detection events from your Hikvision NVR or DVR from reaching your Hik-Connect app. The solution almost always lies in the settings, not faulty hardware.

## The Three Pillars of Hik-Connect Motion Alerts

For motion detection to work with the app, three key areas must be configured correctly:

1. The NVR/DVR: The recorder must be told to detect motion and what to do when it sees it.
2. The Hik-Connect App: The app itself must be set up to receive notifications.
3. Your Phone: Your smartphone's operating system must allow the app to show notifications.

We will troubleshoot each of these areas.

## Step 1: Configure Your Hikvision NVR/DVR

This is the most critical part. You will need to access your recorder's settings, either by connecting a monitor and mouse directly to it or by logging in through a web browser on a computer.

### 1.1 Enable Motion Detection

1. Log in to your NVR/DVR.
2. Navigate to Configuration > Event > Basic Event.
3. Select the Motion Detection tab.
4. Choose the camera you want to configure from the dropdown list.
5. Make sure the "Enable Motion Detection" box is checked.

### 1.2 Set the Detection Area

• Click on the "Area Settings" or a similar button.
• Ensure the screen is covered by the detection grid (usually red). If the screen is clear, motion will not be detected anywhere. Draw the zones where you want to detect motion.

### 1.3 Set the "Linkage Action" - CRITICAL STEP

This tells the recorder to send the alert to the app.

1. On the same Motion Detection page, find the "Linkage Action" tab.
2. You will see a list of options. The most important one for app alerts is "Notify Surveillance Center". You must check this box. This is the action that sends a push notification to the Hik-Connect service.
3. While here, also check the "Trigger Channel" box for the corresponding camera if you want the event to be recorded.

### 1.4 Check the Recording Schedule

If your issue is that clips aren't being recorded on motion:

1. Go to Configuration > Storage > Schedule Settings.
2. Select your camera.
3. Make sure the schedule grid is set to "Motion" (typically yellow) for the times you want it to record. If it's set to 'Continuous' (green), it will record all the time. If it's blank, it won't record at all.

## Step 2: Configure the Hik-Connect App

Now, let's check the settings on your phone.

1. Open the Hik-Connect app.
2. Go to the live view page and tap the three-dot icon (...) on the camera you are troubleshooting.
3. Select "Settings".
4. Tap on "Notification".
5. Make sure the notification toggle is enabled (blue). If this is off, the app will silently ignore alerts from the NVR.
6. You can also set a "Notification Schedule" here if you only want to receive alerts at certain times. Make sure this schedule is not preventing your alerts.

## Step 3: Check Your Phone's Settings

Sometimes the app is working fine, but your phone's operating system is blocking the notifications.

• For iPhone: Go to Settings > Notifications > Hik-Connect. Ensure "Allow Notifications" is turned on.
• For Android: Go to Settings > Apps > Hik-Connect > Notifications. Make sure all notification categories are enabled. Also, check that the app is not being put to sleep by any battery optimization settings.

By systematically checking the configuration on your NVR, in the app, and on your phone, you can resolve almost any issue with Hik-Connect motion detection alerts.