Troubleshooting Common Hik-Connect (Hikvision) Mounting Issues
Installing a Hikvision camera is a great step towards professional-grade security. However, you might encounter some mounting issues that can be frustrating. From achieving a weatherproof seal to levelling the image, this guide will walk you through the solutions to the most common Hik-Connect mounting problems.
### Are You Experiencing These Symptoms?
Let's diagnose the specific issue you're facing.
- Gap Behind Mount: The camera base doesn't sit flush against the wall.
- Crooked Image: The video feed is tilted and not level with the horizon.
- Water Ingress: You're concerned that the installation isn't fully weatherproof.
- Loose on the Wall: The entire camera and mount feel insecure.
- Difficulty with Adjustments: Aiming the camera is proving difficult.
Step-by-Step Solutions for a Perfect Hikvision Installation
Follow this professional advice for a secure and reliable mount.
### Step 1: Ensure a Flush and Weatherproof Seal
A small gap can lead to big problems with water ingress.
- Cable Management is Key: The most common cause of a gap is the camera's cable pigtail being pinched between the mount and the wall. Never do this. You must either drill a hole to feed the cable pigtail back into the wall cavity or use a compatible junction box or wall bracket to house the connections. Most Hikvision mounts have a dedicated channel to route the cable if running it along the surface; ensure the cable is seated within this channel.
- Use the Foam Gasket: Hikvision often includes a black or grey foam gasket. This is not packaging! This gasket should be placed between the camera base and the wall. When the base is tightened, this foam compresses to create a weatherproof seal, preventing water from running down the wall and getting behind the camera.
### Step 2: Levelling the Camera Image (Rotation)
This is essential for a professional-looking and effective video feed.
- For Turret Cameras: Look for a locking collar at the base of the 'eyeball' part of the camera. Loosen it, and you will be able to freely rotate the lens to get the image perfectly level. Once you're happy, tighten the collar firmly.
- For Dome Cameras: You will need to remove the outer transparent cover. Inside, you'll see the lens module, usually held by two or three small screws. Loosen these screws slightly, which will allow you to rotate the entire internal assembly. Level the image while watching a live feed, then re-tighten the screws and replace the dome cover.
### Step 3: Secure Fixings for a Stable Mount
A camera is only as secure as its mountings.
- Choose the Right Anchors: The wall plugs included are for solid materials like brick or concrete. If you are mounting on plasterboard, you must use appropriate hollow-wall anchors (like toggle bolts or self-drilling anchors) that can safely support the camera's weight.
- Use a Junction Box: For the most secure and weatherproof installation, especially on uneven surfaces, use a matching Hikvision junction box. This creates a solid, flat surface to mount the camera onto and completely protects all cable connections from the elements and potential tampering.
### Step 4: Final Adjustments and Locking In
- Live View is Essential: Never try to aim your camera without watching the live video feed on the Hik-Connect app or a monitor. It's the only way to accurately frame your desired scene.
- Tighten the Grub Screw: Most Hikvision cameras have a small 'grub screw' or 'set screw' that locks the desired angle in place. Once you have the perfect view, you must tighten this screw with the supplied Allen key to prevent the camera from moving or drooping over time.
By addressing these key areas, you can resolve any mounting issues and ensure your Hik-Connect camera is installed to a professional standard.