Why is Hik-Connect Package Detection Missing?
The package detection feature on Hikvision cameras is an incredibly useful tool for monitoring deliveries and preventing theft. However, it can be frustrating if you know your camera supports this feature, but you cannot find or enable it in your Hik-Connect app or NVR settings. This issue can stem from several factors, including incorrect configuration, firmware incompatibility, or model limitations.
This guide will help you systematically troubleshoot why the package detection feature might be missing or not working on your Hikvision system and provide you with the steps to resolve it.
## Preliminary Checks and Verifications
Before adjusting any deep settings, it's essential to ensure the fundamentals are in place.
### 1. Confirm Camera Model Compatibility
This is the most crucial first step. Not all Hikvision cameras support package detection. This feature is a specific type of 'Smart Event' and is generally available on newer or higher-end models.
- Check the Datasheet: The most reliable way to confirm is to find the official datasheet for your specific camera model on the Hikvision website. Look for terms like "Package Detection," "Smart Events," or "VCA" (Video Content Analysis).
- Consult Your Manual: Your camera's user manual will also list its supported intelligent features.
### 2. Update Firmware
Outdated firmware is a common cause of missing features. Hikvision frequently releases updates that add new functionalities or fix bugs.
- Camera Firmware: Log in to your camera's web interface using its IP address. Navigate to
Configuration > System > Maintenanceand check for the latest firmware version. - NVR/DVR Firmware: If your camera is connected to a recorder, you must also ensure the NVR or DVR firmware is up to date. New features on a camera often require a corresponding firmware version on the recorder to be recognised and configured.
## Configuration and Settings Guide
If you have confirmed your hardware supports the feature and the firmware is current, the issue likely lies in the configuration.
### 1. Enabling Smart Events on the Camera
For the feature to appear in your NVR or the Hik-Connect app, it often needs to be enabled directly on the camera first.
- Access your camera's web interface by typing its local IP address into a web browser.
- Log in with your administrator credentials.
- Navigate to
Configuration > Event > Smart Event. - Look for tabs or options related to "Package Detection" or other VCA events. You may need to enable a general "VCA Resource" or "Smart Event" mode first before specific options become available.
- Draw the Detection Area: You must define the specific zone where the camera should look for packages. Draw a precise box around the area, such as your doorstep.
- Save and Apply: Make sure to save your settings on the camera.
### 2. Configuring the NVR/DVR
Once the event is enabled on the camera, you need to configure your recorder to recognise and act on it.
- Log in to your NVR/DVR's local interface or web interface.
- Go to
Camera Managementor a similar menu and ensure your camera is added and online. You may need to refresh the camera's settings. - Navigate to
Event > Smart Event. Select the correct camera from the dropdown list. - You should now see the "Package Detection" option. Enable it.
- Under the "Linkage Action" tab, you must tell the NVR what to do when a package is detected. Make sure you tick options like "Notify Surveillance Center," "Send Email," or "Trigger Recording" on the desired channels. If you don't set a linkage action, the event will happen, but you won't be notified.
### 3. Checking Hik-Connect App Settings
Finally, ensure your Hik-Connect app is set up to receive the notifications.
- Open the Hik-Connect app.
- Go to the settings for the specific camera.
- Find the "Notification" or "Alarm Notification" section.
- Make sure notifications are enabled. You may see a separate toggle for "Smart Events" or "VCA" which must be turned on.
- Check that your notification schedule is set correctly and not muted.