Frustrated with a Hik Connect Device That Won't Reset?
It can be incredibly frustrating when your Hik Connect or Hikvision device refuses to reset, especially when you're locked out or trying to resolve a persistent issue. A factory reset is often the go-to solution for a range of problems, but what happens when this final step fails? You're left with a device that's still misbehaving and no clear path forward.
This guide is here to walk you through the common reasons why a Hik Connect device might not reset and provide you with clear, actionable steps to resolve the issue. We'll cover everything from the basic reset procedure to more advanced troubleshooting, helping you get your security system back in working order.
Understanding the Reset Process
Before diving into troubleshooting, it's important to understand what a factory reset is supposed to do. A reset will wipe all custom configurations from your device and return it to its original factory settings. This includes:
- Usernames and passwords
- Network settings (IP address, etc.)
- Recording schedules
- Motion detection zones
It's a clean slate, which is why it's such an effective troubleshooting tool.
Common Reasons for Reset Failure
If you're holding down the reset button and nothing is happening, one of these common culprits is likely to blame.
### 1. Incorrect Reset Procedure
The most common reason for a failed reset is simply not following the correct procedure. Different models can have slightly different requirements.
- Power On or Off? Most Hikvision devices need to be powered on during the reset process.
- Button Location: The reset button can be a small, physical button or a pinhole that requires a paperclip. It's often located on the back of the device or under a cover.
- Duration: You must press and hold the button for a specific amount of time, typically 10-20 seconds, until you hear a beep or see the IR lights flash.
Solution: Double-check the user manual for your specific model to ensure you are following the exact reset procedure. Pay close attention to the required duration for holding the button.
### 2. Insufficient Power
A fluctuating or insufficient power supply can prevent the device from completing the internal reset sequence. The device might power on, but it won't have the stable power required to wipe its settings and reboot correctly.
Solution:
- Use the original power adapter that came with the device.
- Plug the adapter directly into a known working wall socket, not an extension lead or power strip.
- If possible, test the power adapter with a multimeter to ensure it's providing the correct voltage.
### 3. Hardware Malfunction
In some cases, the issue might be a physical fault with the device itself. The reset button could be broken, or there could be a more serious issue with the main circuit board.
Solution: If you've tried all other steps and the device is still unresponsive, a hardware fault is a strong possibility. If the device is still under warranty, contact your supplier or Hikvision support for a potential replacement or repair.
Step-by-Step Troubleshooting Guide
Let's walk through the process methodically to ensure we cover all bases.
- Verify the Power Source: Confirm the device is connected to a stable and correct power supply.
- Locate the Correct Reset Button: Consult your manual and find the physical reset button.
- Perform the Reset:
- With the device powered on, press and hold the reset button.
- Continue holding for at least 20 seconds.
- Listen for an audible confirmation or watch for the device to reboot (the IR lights may flash).
- Use the SADP Tool: After the reset, your device should be in an 'inactive' state.
- Download and install the Hikvision SADP (Search Active Devices Protocol) tool on a computer connected to the same network.
- Run the tool. It should discover your inactive device.
- From here, you can activate it by setting a new, strong password.
If the SADP tool does not find your device after a reset attempt, it strongly indicates the reset was unsuccessful, likely due to a power or hardware issue.
Remember: A successful reset means you will have to reconfigure the device from scratch, including adding it back to your Hik Connect account and setting up your network and recording preferences. While it can be a bit of work, it's often the most reliable way to solve deep-seated software issues.