Honeywell Camera Audio Not Working? Read Our Troubleshooting Guide
Audio is a critical component of your Honeywell security system. Whether you're listening to recordings, using the two-way talk feature to speak with a visitor, or wanting to hear what's happening during a live stream, having functional audio is essential for comprehensive security. If you've suddenly found that there's no sound from your Honeywell camera, you've come to the right place.
This guide will help you diagnose the problem, from simple settings checks to more technical troubleshooting steps, so you can get your camera's audio working again.
Why Is My Honeywell Camera's Audio Not Working?
Several issues can lead to a lack of sound. Before you assume the camera is broken, let's look at the most common software and configuration-related causes:
- Microphone is Disabled: Most Honeywell cameras have a setting within the app that allows you to turn the microphone on or off. It may have been accidentally disabled.
- Incorrect App Permissions: The Honeywell Home or Total Connect app needs your permission to access your smartphone's microphone to use features like two-way talk.
- Low Phone Volume: It might sound simple, but the media volume on your phone could just be turned down too low to hear the camera's audio feed.
- Poor Network Connection: A weak or unstable Wi-Fi connection can struggle to transmit both video and audio data, often dropping the audio to prioritise the video stream.
- Outdated Firmware or App: A software glitch in the camera's firmware or the mobile app could be the cause of the audio issue.
How to Fix Audio Issues with Your Honeywell Camera
Follow these steps in order to find and fix the source of your audio problem.
1. Check the In-App Microphone Setting
First, ensure the camera's microphone is actually turned on.
- Open Your Honeywell App: Launch the Honeywell Home or Total Connect 2.0 app on your smartphone.
- Select Your Camera: Tap on the camera that is experiencing the audio issue.
- Go to Camera Settings: Find the settings menu for that camera (often represented by a gear or cog icon).
- Enable the Microphone: Look for an option called 'Camera Microphone' or a similar audio setting. Make sure it is toggled to the 'On' position.
2. Verify App Permissions on Your Phone
If two-way talk isn't working, the problem is likely with your phone's settings.
- For iOS (iPhone/iPad): Go to 'Settings' > 'Privacy' > 'Microphone'. Find the Honeywell app in the list and ensure the toggle next to it is green (enabled).
- For Android: Go to 'Settings' > 'Apps' > find and tap on the Honeywell app. Tap on 'Permissions' and make sure that 'Microphone' is listed under the 'Allowed' section.
3. Check Your Smartphone's Volume
Don't overlook the simplest solution!
- Adjust Media Volume: While viewing the live stream from your camera in the app, press the volume-up button on the side of your phone. Make sure the 'Media' volume is turned up, not just the ringer or notification volume.
4. Update Firmware and App
Running the latest software ensures you have all the recent bug fixes.
- Update the App: Go to the Apple App Store or Google Play Store and search for your Honeywell app. If an 'Update' button is available, tap it.
- Check for Firmware Updates: In the camera's settings within the app, look for a firmware update option. If one is available, proceed with the update process. The camera must remain powered on during this process.
5. Reboot Your Camera and Router
A simple restart can clear up many temporary connectivity and software glitches.
- Reboot the Camera: Unplug your Honeywell camera from its power source. Wait for about 30-60 seconds before plugging it back in.
- Reboot Your Router: Unplug your Wi-Fi router, wait a minute, and then plug it back in. Give it a few minutes to fully restart and for your camera to reconnect. Once reconnected, check for audio again.