Are Your Honeywell Camera Recordings Missing?
A key feature of your Honeywell security system is the ability to store video clips in the cloud, providing you with crucial evidence of any event. When you discover that your camera has stopped recording or you can't access your saved clips, it can be a serious concern. This guide will help you troubleshoot and resolve common issues with Honeywell's cloud storage services, primarily through the Total Connect 2.0 platform.
## Key Reasons for Cloud Storage Failure
Most Honeywell cloud storage problems can be traced back to one of four areas:
- Subscription Plan: Your storage plan may be full, expired, or not set up correctly.
- Wi-Fi Connectivity: The camera may have a weak or intermittent connection to your network, preventing video uploads.
- Device Power: The camera must be powered on continuously to detect and record events.
- App or Server Glitches: Sometimes the issue lies with the app or a temporary server-side problem.
How to Fix Honeywell Cloud Storage and Recording
Follow these steps methodically to identify and solve the problem.
### 1. Check Your Subscription and Storage Limits
Before anything else, verify your service plan.
- Log in to Your Account: Open the Honeywell Total Connect 2.0 app or website.
- Review Your Plan: Navigate to the section detailing your subscription. Check for the following:
- Is the subscription active? Ensure it hasn't expired due to a payment issue.
- What are the storage limits? Many plans have a cap on the number of clips (e.g., 500 clips) or a time limit (e.g., 7-day or 30-day storage). If you have reached your limit, the system will stop saving new clips until old ones are deleted.
- Delete Old Clips: If your storage is full, manually delete old, unnecessary video clips to make space for new recordings.
### 2. Troubleshoot the Camera's Connection
A stable upload connection is essential for cloud storage.
- Check Camera Status: In the app, does the camera show as "Online"? If it's offline, it cannot record.
- Verify Wi-Fi Signal: A weak Wi-Fi signal is a common culprit. Even if live streaming works, the connection might not be stable enough for uploading larger video files. Try moving your router closer to the camera or using a Wi-Fi extender.
- Reboot Your Hardware:
- Unplug the Honeywell camera from its power source.
- Unplug your Wi-Fi router.
- Wait 60 seconds.
- Plug the router back in and wait for it to fully restart.
- Plug the camera back in and allow it to reconnect.
### 3. Ensure Continuous Power
This might seem obvious, but it's worth checking.
- Confirm that the camera's power adapter is securely plugged into a working electrical socket.
- If the camera is connected to a switched outlet, make sure the switch hasn't been accidentally turned off.
### 4. Refresh the App and Check the Web Portal
Sometimes the issue is with the application on your phone, not the recording itself.
- Log Out and Back In: Sign out of the Honeywell Total Connect 2.0 app and then sign back in. This simple step can resolve many temporary data sync issues.
- Use the Web Portal: Log in to your account on a computer's web browser. If you can see your video clips there, the problem is likely with your smartphone app. Try reinstalling the app. If the clips are also missing from the web portal, it confirms they were never successfully uploaded.
When to Contact Your Security Provider
If you have tried all of the above and your clips are still not being recorded, the issue may be more complex. For Honeywell systems, support is often handled by the professional security dealer who installed it. Contact your alarm or installation company for further assistance, as they can diagnose account-level or hardware issues.