How to Fix Honeywell Camera Snapshot Issues
The snapshot feature on Honeywell and Resideo smart cameras is incredibly useful, giving you a quick, at-a-glance image of what triggered a motion alert right in your activity feed. When this feature stops working, and you're left with alerts but no images, it can be frustrating and diminish the camera's usefulness.
This guide provides a set of troubleshooting steps to help you diagnose why your snapshots are failing and how to get them working again.
## Start with App and Camera Basics
Let's begin with the simplest solutions, as they often resolve the problem without needing to dive into more complex settings.
### 1. Restart the Honeywell Home / Resideo App
An app glitch is a common culprit. Simply closing and reopening the app can often fix issues with the activity feed not updating correctly.
- Force close the app: On iOS, swipe up from the bottom of the screen to show all open apps and then swipe the Honeywell app away. On Android, open the recent apps view and swipe to close.
- Re-open the app and check your activity feed to see if new snapshots are appearing after a motion event.
### 2. Reboot Your Honeywell Camera
Like any connected device, your camera can benefit from a restart. This will refresh its connection to your Wi-Fi and the Honeywell servers.
- Unplug the camera from its power source.
- Wait for 60 seconds.
- Plug the camera back in. It will take a few minutes to power on and reconnect to the network. Trigger a motion event to test if snapshots are now being generated.
## Investigate Your Network Connection
A stable internet connection is vital for your camera to upload snapshots to the cloud.
### Check Your Wi-Fi Signal Strength
A weak or intermittent Wi-Fi signal is a leading cause of failing snapshots.
- In the Honeywell Home app, go to the settings for the camera in question. You should be able to find a section on Wi-Fi details that shows the signal strength (RSSI).
- If the signal is weak, the camera may be struggling to upload the image data. Try moving your router closer to the camera or consider installing a Wi-Fi extender to boost the signal in that area.
### Reboot Your Router
It's always a good idea to reboot your internet router as well. Unplug it for a minute and then plug it back in. This can clear up any underlying network issues that might be affecting your camera.
## Check Your Subscription and Settings
Your service plan and app settings can also affect whether snapshots are generated and saved.
### Verify Your Subscription Plan
Some Honeywell/Resideo features, including storing snapshots and video clips, may require a paid subscription.
- Log into your account on the Honeywell Home or Resideo website or app.
- Check your subscription status to ensure it is active and that your payment information is up to date. An expired subscription is a common reason for features to suddenly stop working.
### Motion Detection Settings
- Navigate to your camera's settings in the app.
- Go to the Motion Detection settings.
- Ensure that motion detection is enabled and that the sensitivity is set appropriately. If sensitivity is too low, it may not be triggering an event and therefore not creating a snapshot.
- Also, check your Activity Zones. If you have configured zones, make sure you are testing for motion inside those zones.
If you have tried all of these steps and your snapshots are still not working, it may be time to contact Resideo customer support for further assistance, as there could be a more specific issue with your account or device.