Troubleshooting a Honeywell Camera Speaker That's Not Working
The speaker on your Honeywell security camera is a key part of its two-way audio feature, allowing you to speak to visitors, family members, or potential intruders. When you tap the microphone button in your app but no sound comes out of the camera, it can be confusing and diminish your security capabilities.
This guide will help you diagnose the reason for the speaker failure, covering everything from simple app settings to network connectivity, so you can restore your two-way communication.
## Step 1: Check the Basics in Your App and on Your Phone
The most common reasons for a non-working speaker are simple settings that have been accidentally overlooked.
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Check for a Mute Icon:
- Open your Honeywell Home, Resideo, or Total Connect 2.0 app and go to the live view for the camera in question.
- When you activate the two-way talk feature, look carefully at all the icons on the screen. There is often a speaker icon that can be tapped to mute or unmute the sound coming from the camera. Ensure it is not muted.
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Increase Your Phone's Media Volume:
- The app uses your phone's media volume control. Press the physical volume up button on your phone while the app is open to ensure the volume is turned all the way up.
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Grant Microphone Permissions:
- The app needs permission to access your phone's microphone to send your voice to the camera.
- Go to your phone's "Settings" > "Apps".
- Find the Honeywell app and go to its "Permissions" section.
- Make sure that "Microphone" is set to "Allow".
## Step 2: Investigate Network and Connectivity Issues
Two-way audio requires a strong and stable internet connection at both ends—for your camera and for your phone.
- Check the Camera's Wi-Fi Signal: A weak Wi-Fi signal can disrupt the audio stream. If the video feed is choppy or low quality, it's a good sign that the network connection is poor. The camera might be prioritising the video data, causing the audio data you're sending to be dropped. Try moving your router closer to the camera or using a Wi-Fi extender.
- Check Your Phone's Connection: If you are on a weak mobile data signal or slow Wi-Fi network, your phone may be unable to send the audio stream effectively to the camera. Try switching between Wi-Fi and mobile data to see if it makes a difference.
## Step 3: Reboot and Reset
If the settings and connection seem fine, a reboot can often clear up temporary software glitches.
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Reboot the Camera: Unplug your Honeywell camera from its power source. Wait for a full 60 seconds to ensure it fully powers down, then plug it back in. Give it a few minutes to restart and reconnect to your network before testing the speaker again.
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Restart the App and Your Phone: Force close the Honeywell app on your phone and then restart your phone completely. This can resolve issues within the app or your phone's operating system.
## Step 4: Testing for a Hardware Fault
If you have tried all the above steps and the speaker still produces no sound, you should consider the possibility of a hardware failure.
- Trigger a Siren (if applicable): Some Honeywell cameras have a built-in siren feature. Try activating it from the app. The siren uses the same speaker as the two-way audio. If the siren sounds, you know the speaker hardware is functional, and the problem lies with the two-way talk software. If the siren makes no sound, it strongly suggests the speaker itself has failed, and you may need to contact customer support.