I Pro App Not Loading or Crashing?
When you want to check on your property, the last thing you need is for the I Pro app to be unresponsive. If your app is getting stuck on the initial loading screen, showing a blank screen, or crashing right after you open it, this guide can help. These problems are common across many apps and can usually be resolved with some basic troubleshooting.
We will walk you through the most effective solutions, from simple restarts to clearing out corrupted data, to get your I Pro app working smoothly again on your iPhone or Android device.
## Step 1: Force Close and Reopen
The first and simplest step is to perform a "force close." This completely stops the app from running in the background, clearing out any temporary glitches it might have encountered.
- On iOS (iPhone X and newer): Swipe up from the bottom of the home screen to open the app switcher. Locate the I Pro app preview and swipe it up and off the screen to close it.
- On Android: Go to "Settings" → "Apps". Find and tap on the I Pro app from the list, then tap the "Force Stop" button.
After a few seconds, tap the app icon to relaunch it. This simple action often resolves loading issues.
## Step 2: Check Your Internet Connection
The I Pro app needs a stable connection to the internet to log in to your account and connect to your cameras.
- Test Your Connection: Try opening a web browser on your phone to see if a webpage loads. If it does not, the issue is with your phone's connection, not the app.
- Switch Networks:
- If you are on Wi-Fi, try turning it off and using your mobile data instead.
- If you are on mobile data, connect to a known-good Wi-Fi network.
- Reboot Your Router: If you suspect your home Wi-Fi is the problem, unplug your internet router from power for about a minute, then plug it back in.
If the app loads on one network but not the other, you have found the source of your problem.
## Step 3: Restart Your Smartphone
A full reboot of your device can solve many underlying software conflicts. It clears the phone's temporary memory and gives all your apps, including I Pro, a fresh start. Press and hold the power button and follow the prompts to restart or power off your device, then turn it back on.
## Step 4: Clear the App's Cache (Android Users)
If you use an Android device, you can clear the app's cache. The cache is where an app stores temporary files to help it load faster, but these files can sometimes become corrupted and cause loading problems.
- Go to "Settings" → "Apps".
- Find and select the I Pro app.
- Tap on "Storage & cache".
- Tap the "Clear cache" button. Do not tap "Clear storage" or "Clear data" yet, as this will require you to log in again.
- Try launching the app again.
## Step 5: Update or Reinstall the App
Running an outdated version can lead to compatibility issues with your phone's operating system.
- Check for Updates: Open the Google Play Store or Apple App Store, search for the I Pro app, and see if there is an "Update" button available. If so, install the update.
- Reinstall the App: If all previous steps have failed, the final solution is to completely reinstall the app.
- Delete or uninstall the I Pro app from your phone.
- Go back to the app store and download a fresh copy.
- You will need to enter your username and password to log in again.
Important: Reinstalling the app is perfectly safe. All your settings and video recordings are tied to your account on I Pro's servers, not stored in the app itself. You will not lose any data.