I Pro Base Station Not Connecting? A Full Fix Guide
The I Pro base station is the heart of your security system, acting as the central hub that connects your cameras to the internet and to each other. When it fails to connect, your entire system goes offline, leaving your property unmonitored. Whether the status light is blinking amber, your cameras are showing as offline, or you simply can't complete the initial setup, this guide is here to help.
We will walk you through a complete set of troubleshooting steps to diagnose and resolve the connectivity issues with your I Pro base station.
Common Symptoms of a Connection Failure
If your base station is having trouble connecting, you'll notice one or more of these signs:
- Warning Status Light: The LED indicator on the base station is a solid or blinking colour (like amber, orange, or red) that signifies an error.
- Cameras are Offline: All cameras connected to the base station appear as "offline" or "disconnected" in the I Pro app.
- Setup Fails: You are unable to complete the initial setup process because the app cannot find or connect to the base station.
- No Internet Connection Message: The app explicitly states that the base station is not connected to the internet.
- Frequent Disconnections: The system works for a while but then drops offline intermittently.
How to Fix Your I Pro Base Station Connection
Follow these steps in order. Most connection problems can be solved without needing to contact support.
1. Check the LED Status Light and Physical Connections
Your first step is to observe the hardware itself.
- Interpret the Light: The colour and pattern of the LED light on the base station are your primary diagnostic tool.
- Solid Green/Blue: Usually means connected and working correctly.
- Blinking Green/Blue: Often indicates it is booting up or trying to connect.
- Solid or Blinking Amber/Orange/Red: This signifies a problem, typically a failure to connect to the router or the internet. Consult your user manual for the exact meaning.
- Secure the Ethernet Cable: Ensure the Ethernet cable is firmly clicked into place on both the base station and your internet router. A loose cable is a common culprit.
- Check the Power: Make sure the power adapter is securely plugged into the base station and a working electrical socket.
2. Perform a Network Power Cycle
Rebooting your network hardware in the correct order can clear many temporary glitches.
- Unplug your modem and router from their power sources.
- Unplug your I Pro base station from its power source.
- Wait for at least 60 seconds.
- Plug in your modem first and wait for its lights to become stable (usually 1-2 minutes).
- Plug in your router and wait for its lights to become stable.
- Finally, plug your I Pro base station back in. Give it several minutes to boot up and establish a connection.
3. Rule Out a Faulty Cable or Port
The problem might not be the base station itself, but the equipment connecting it.
- Try a Different Ethernet Port: Unplug the base station's Ethernet cable from your router and plug it into a different LAN port. Some ports can fail.
- Swap the Ethernet Cable: Replace the Ethernet cable connecting the base station to the router with a new or different one that you know is working. Cables can be easily damaged.
4. Check Your Internet Service
Ensure the problem isn't with your internet connection itself.
- Test Other Devices: On a computer or phone connected to the same network, try to browse the web. If you can't, the issue is with your internet service, and you'll need to contact your provider.
- Router Firewall: In rare cases, a router's firewall settings could be blocking the base station. Log into your router's admin panel and check its firewall or security settings. You can try temporarily lowering the security level to see if the base station connects, which would indicate a firewall issue.
5. Factory Reset the Base Station (Last Resort)
If nothing else has worked, you can reset the base station to its factory default settings and set it up again from scratch.
- Find the Reset Button: Locate the small, recessed reset button on the base station.
- Press and Hold: Use a paperclip or similar tool to press and hold the reset button for 10-15 seconds, or until the status lights change to indicate a reset is in progress.
- Re-run Setup: Once the reset is complete, open the I Pro app and follow the on-screen instructions to add the base station as if it were a new device.
By following these troubleshooting steps, you should be able to get your I Pro base station back online and your security system fully operational.