Solving I Pro Cloud Storage and Recording Problems
One of the most powerful features of I Pro security cameras is the ability to store recordings securely in the cloud. This ensures your important footage is safe from local device theft or damage. However, when you discover that your camera has stopped uploading video clips, it can be a major cause for concern.
Whether you're seeing error messages, noticing gaps in your event history, or your recordings are simply not appearing, we're here to help. This guide will take you through a systematic process to diagnose and resolve the most common I Pro cloud storage issues.
Recognising the Symptoms of a Cloud Storage Failure
First, let's confirm the problem. Cloud storage issues can show up in several ways, and understanding the specific symptom can help you find the right solution faster.
- Missing Recordings: You receive a motion alert, but when you check your event history, there is no video clip for that time.
- 'Upload Failed' Errors: You may see a specific error message in the app or event log indicating that a recording could not be uploaded.
- Subscription Errors: The app might show a warning about your cloud subscription, such as 'No Active Plan' or 'Payment Failed', even if you believe you have one.
- Live View Works, but No Recordings: You can connect to your camera and see the live stream perfectly, but no new motion-triggered events are being saved.
- Inability to Download: You can see past recordings in the cloud, but when you try to download them to your phone, the process fails.
- Camera Appears Unassigned: The camera may show as 'unassigned' in your cloud plan settings, meaning it's not linked to your active subscription.
A Step-by-Step Guide to Fixing I Pro Cloud Issues
Follow these steps in order to effectively troubleshoot the problem.
1. Verify Your I Pro Cloud Subscription
The first and most important step is to confirm your account status.
- Log In to the I Pro Website: Use a web browser to log in to your I Pro account. The website often provides more detailed account information than the app.
- Check Subscription Status: Navigate to the 'Subscription' or 'Billing' section. Confirm that your plan is listed as Active.
- Verify Payment Information: Ensure your credit or debit card on file has not expired and that the most recent payment was successful.
- Assign the Camera to the Plan: Many plans require you to manually assign each camera to your subscription. Check to make sure the camera in question is correctly linked to your active cloud plan.
2. Check the Camera's Network Connection
The camera cannot upload footage if it doesn't have a stable connection to the internet.
- Confirm Camera is Online: Open the I Pro app and check the camera's status. If it says 'Offline', you need to troubleshoot its power and Wi-Fi connection first. A simple power cycle (unplugging it for 30 seconds) can often resolve this.
- Test Your Internet Upload Speed: Your camera's ability to send large video files depends on your internet's upload speed. Use a speed test app on your phone (connected to the same Wi-Fi network) to check this. You should have a stable upload speed of at least 2 Mbps per camera. If your speed is much lower, contact your internet service provider.
- Check for Network Blockages: Some advanced firewall or router security settings could potentially block the camera's access to the I Pro cloud servers. Ensure there are no parental controls or access rules on your network that might be interfering with the device.
3. Review Camera Settings
Incorrect settings within the I Pro app can prevent recordings.
- Motion Detection: Ensure that motion detection is enabled for the camera. If it's turned off, the camera will not know when to record.
- Recording Schedules: Check if you have a recording schedule set up that might be preventing the camera from recording at certain times of the day.
- Motion Zones: If you have configured motion detection zones, make sure they are drawn correctly and cover the areas you want to monitor. An incorrectly drawn zone could mean motion is happening just outside the active area.
4. Update Firmware and App
Running outdated software can lead to bugs and compatibility issues.
- Update the I Pro App: Go to your phone's app store (Google Play Store or Apple App Store) and check for any updates to the I Pro app.
- Update Camera Firmware: Within the app's device settings for your camera, there is usually an option to check for and install firmware updates. Keeping your camera's firmware current is critical for security and performance.