I Pro Geofencing Not Working? How to Fix It

I Pro Geofencing Not Working? Here's How to Fix It

The geofencing feature in the I Pro security system is a powerful tool, designed to automate your security settings based on your location. It can automatically arm or disarm your system, send you reminders, and trigger other smart home actions when you leave or return home. However, when it stops working, it can be both inconvenient and concerning.

This guide will provide you with a clear, step-by-step process to troubleshoot and resolve issues with I Pro geofencing, ensuring your smart security system works as intended.

## Common Symptoms of I Pro Geofencing Failure

Identifying the exact problem is the first step towards a solution. Here are some common symptoms you might be experiencing:

• System Not Arming/Disarming: The primary function fails; your system doesn't automatically switch between 'Home' and 'Away' modes as you cross the geofence boundary.
• Location-Based Rules Fail: Custom automations or rules you've set up based on your location do not trigger.
• Incorrect Location Status: The I Pro app consistently shows you as being 'Home' when you are away, or vice versa.
• Delayed Notifications: You receive reminders to arm your system long after you've already left the designated area.
• App Not Recognising Location Changes: The app fails to register that you have moved, even when you have travelled a significant distance.
• High Battery Drain: Your phone's battery drains faster than usual, as the app may be struggling to get a location lock.

## Step-by-Step I Pro Geofencing Troubleshooting

Geofencing relies on a precise interplay between your phone's hardware, its operating system, and the I Pro app. Follow these steps to find and fix the point of failure.

### 1. Verify App Permissions and Phone Settings

The most frequent cause of geofencing issues is incorrect permissions within your smartphone's settings.

• Enable Location Services:
  • For iOS: Go to Settings → Privacy → Location Services. Make sure Location Services is toggled on. Find the I Pro app in the list and set its permission to Always. This is critical for background location tracking.
  • For Android: Go to Settings → Location. Ensure it is turned on. Then, go to App permissions and find the I Pro app. Set its location permission to Allow all the time.
• Enable Precise Location: Both iOS and Android have a 'Precise Location' setting. Ensure this is enabled for the I Pro app to allow for the most accurate GPS tracking.
• Turn On Wi-Fi and Bluetooth: Even if you are not connected to a network, having Wi-Fi and Bluetooth enabled on your phone allows the operating system to use scanning to improve location accuracy, especially indoors.

### 2. Check Your Geofence Configuration in the I Pro App

An incorrectly configured geofence can lead to unreliable performance.

• Review the Boundary: Open the I Pro app and navigate to the geofencing settings. Check that the pin is correctly placed at your home's location.
• Adjust the Radius: If your geofence radius is too small, minor GPS drift (which is normal) can cause the app to think you've left and returned multiple times. Try increasing the radius to be a minimum of 150 metres. This creates a more stable buffer zone.
• Ensure the Feature is Enabled: Double-check that the geofencing feature is actually turned on within the app's settings or for the specific rules you have created.

### 3. Address Phone-Specific Issues

Sometimes, the phone itself can be the source of the problem.

• Disable Battery Optimisation for I Pro: Modern smartphones are very aggressive with battery saving. These features can prevent the I Pro app from running in the background, which is essential for geofencing.
  • For Android: Go to Settings → Apps → I Pro → Battery. Set the optimisation to Unrestricted. The exact path may vary by phone manufacturer.
  • For iOS: Low Power Mode can reduce background activity. Disable it by going to Settings → Battery → Low Power Mode.
• Restart Your Phone: A simple restart can clear up temporary glitches with your phone's GPS or software that may be affecting the I Pro app.

### 4. Update and Re-sync Everything

Outdated software can often be the culprit.

• Update the I Pro App: Check the App Store or Google Play Store for any available updates for the I Pro app. Developers frequently release fixes for bugs that can affect features like geofencing.
• Update Your Phone's Operating System: Ensure your phone is running the latest version of iOS or Android. OS updates often include improvements to location services.
• Log Out and Back In: As a final step, try logging out of your I Pro account within the app and then logging back in. This can sometimes re-establish a proper connection with the I Pro servers and refresh your settings.