How to Fix Your I Pro Camera Not Working with Google Home
Integrating your I Pro security camera with Google Home allows you to use voice commands to stream the live video feed to a Google Nest Hub, Chromecast, or other compatible smart display. When this link fails, it's usually due to a problem with the account connection, network issues, or incorrect commands.
This troubleshooting guide will walk you through the steps to get your I Pro camera and Google Home working together seamlessly.
## Step 1: Check Basic Compatibility
Before you start troubleshooting, let's confirm your setup is correct.
- Supported Camera Model: Verify that your specific I Pro camera model officially supports Google Assistant integration. Check the product's manual or the I Pro support website. Not all cameras have this capability.
- Required Google Device: You need a screen-enabled Google device to view the camera feed. This includes any Google Nest Hub, a TV with a Chromecast plugged in, or a compatible smart display. You cannot view the feed on a speaker-only device like a Google Nest Mini.
- Same Wi-Fi Network: Your I Pro camera and your Google display device must both be connected to the same local Wi-Fi network.
## Step 2: Unlink and Relink the I Pro Service
The most common solution for a broken integration is to refresh the connection between your I Pro and Google accounts. This forces a new authentication and often clears up any glitches.
- Open the Google Home App.
- Tap on 'Settings' (the gear icon).
- Scroll down and select 'Works with Google'.
- Under the 'Linked services' section, find 'I Pro' (or the specific name of the service).
- Tap on it and select 'Unlink account'. Confirm your choice.
- Now, go back to the 'Works with Google' page and tap the search icon to add a new service.
- Search for 'I Pro' again and select it.
- You will be prompted to sign in with your I Pro account username and password. Follow the on-screen instructions to re-authorize the link.
After relinking, try your voice command again. This process resolves the majority of connection issues.
## Step 3: Use the Correct Voice Commands
Google Assistant can be very particular about how you phrase your request. You need to use the exact names you've assigned to your devices in the I Pro and Google Home apps.
- Find Your Camera's Name: Check the name you gave your camera in the I Pro app.
- Find Your Display's Name: Check the name of your Google Nest Hub or Chromecast in the Google Home app.
Now, use a clear and structured command:
- "Hey Google, show the [Camera Name] on the [Display Name]."
- For example: "Hey Google, show the Front Door Camera on the Living Room Display."
Avoid vague commands like "show me the camera," as Google may not know which camera or which screen to use.
## Step 4: Reboot Your Devices
If relinking the accounts didn't work, a simple reboot of your hardware can clear temporary network or software issues.
- Reboot Your I Pro Camera: Unplug the camera from its power source, wait for 30 seconds, and plug it back in.
- Reboot Your Google Device: Unplug your Google Nest Hub or Chromecast from power, wait 30 seconds, and plug it back in.
- Reboot Your Wi-Fi Router: Unplug your router, wait for a full minute, and then plug it back in. Allow it a few minutes to fully restart and re-establish internet connectivity before testing the camera stream again.
By systematically working through these steps, you can solve the most common problems preventing your I Pro camera from working with Google Home.