I Pro Live View Not Working? Here Are a Few Fixes

Is Your I Pro Camera's Live View Not Working?

There's nothing more frustrating than needing to check your live camera feed, only to be met with a loading spinner or an error message. If your I Pro camera's live view isn't working, you can't monitor your property effectively. This guide will walk you through the most common causes and provide clear, step-by-step solutions to get your live feed back online.

We'll cover everything from basic connectivity checks to more advanced app and device settings, helping you diagnose and resolve the problem efficiently.

## Initial Checks for Live View Problems

Before diving into more complex solutions, let's start with the basics. These simple steps often resolve the most common issues causing live view to fail.

### 1. Check Your Internet Connection

Your I Pro camera relies on a stable internet connection to stream video. If your home Wi-Fi is down, your camera can't connect.

• Test other devices: See if other devices in your home, like your smartphone or laptop, can connect to the internet.
• Router status: Look at your internet router. Are the status lights indicating a problem? A red or orange light often signals a connection issue.
• Reboot your router: Sometimes, a simple restart is all that's needed. Unplug your router from power, wait for 30 seconds, and then plug it back in. Wait a few minutes for it to fully restart before testing the live view again.

### 2. Verify Camera Power

A camera that isn't receiving adequate power won't be able to stream video.

• Battery level: If you have a battery-powered I Pro model, check the battery level in the app. If it's critically low, the camera may disable features like live streaming to conserve power. Charge it fully.
• Wired connection: For wired cameras, ensure the power cable is securely plugged into both the camera and the power outlet. Check that the outlet itself is working by plugging in another device.

## Troubleshooting I Pro App and Device Settings

If your internet and power are fine, the issue might lie within the I Pro app or your smartphone settings.

### 1. Restart the I Pro App

Closing and reopening the app can resolve temporary glitches.

• Force close the app: On iOS, swipe up from the bottom of the screen and swipe the app away. On Android, go to Settings > Apps, find the I Pro app, and tap 'Force Stop'.
• Re-launch: Open the app again and try accessing the live view.

### 2. Check for App Updates

Running an outdated version of the app can cause compatibility problems.

• Visit your app store: Go to the Apple App Store or Google Play Store.
• Search for I Pro: Check if there is an 'Update' button available. If so, install the latest version.

### 3. Clear App Cache (Android)

On Android devices, a cluttered cache can lead to performance issues.

• Navigate to settings: Go to Settings > Apps > I Pro.
• Storage options: Tap on Storage.
• Clear cache: Tap the Clear Cache button. Do not tap Clear Data, as this may reset your settings.

## Advanced Troubleshooting Steps

If you're still unable to access your live view, it's time to look at your network and camera settings more closely.

### 1. Assess Wi-Fi Signal Strength

A weak Wi-Fi signal is a primary culprit for streaming issues.

• Check signal in the app: The I Pro app usually has a device health or settings section where you can see the Wi-Fi signal strength (RSSI). A weak signal can cause the live view to fail.
• Reduce distance and interference: If the signal is poor, try moving your router closer to the camera, or vice versa. Minimise obstructions like thick concrete walls, large metal appliances, or mirrors between the router and the camera.
• Consider a Wi-Fi extender: If moving the router isn't an option, a Wi-Fi extender or a mesh Wi-Fi system can boost the signal in the area where your camera is located.

### 2. Reboot Your I Pro Camera

Just like your router, rebooting your camera can clear internal errors.

• Power cycle: If your camera has a removable battery, take it out for 30 seconds and then reinsert it. For wired models, unplug the power cord for 30 seconds before plugging it back in.
• Wait for it to reconnect: Give the camera a few minutes to boot up and reconnect to your network, then try the live view again.

By systematically working through these steps, you should be able to identify and fix the reason your I Pro live view is not working. If the problem persists after trying everything, it may be time to contact I Pro customer support for further assistance.