Is Your I Pro Camera Not Doing What You Expected?
You have set up your new I Pro camera, but as you explore the app, you feel like something is missing. Perhaps you cannot find the option for setting up activity zones you read about in a review, or you are wondering why your videos are not being saved to the cloud. It can be frustrating when a product does not seem to have the full range of capabilities you were anticipating.
Often, these "missing" features are not actually missing at all. They may be linked to a subscription plan, require a software update, or be located in a settings menu you have not explored yet. This guide will help you understand why some features might not be immediately visible and how you can unlock your camera's full potential.
## Step 1: Check Your Subscription Plan
For many smart security cameras, including I Pro, the hardware is only one part of the equation. The other part is the service plan. Many advanced features are reserved for paying subscribers.
- Free vs. Paid Tiers: I Pro likely offers different tiers of service. A free plan might only include live viewing and basic motion alerts, while paid plans unlock features like extended cloud video history, person and package detection, rich notifications with snapshot previews, and customisable activity zones.
- Verify Your Plan: Log in to your I Pro account and navigate to the 'Subscription' or 'Account' section. Check to see which plan you are currently on. If you are on a free or basic plan, this is the most likely reason you cannot access certain features.
## Step 2: Update Your Firmware and App
Technology is constantly evolving. I Pro regularly releases updates for both the camera's internal software (firmware) and the mobile app. New features are often introduced through these updates.
- Update the Camera Firmware: In the I Pro app, go to your camera's settings and find the 'Device Information' or 'Firmware Update' section. If an update is available, make sure to install it. Keep the camera powered on and connected during this process.
- Update the Mobile App: Visit the App Store (iOS) or Google Play Store (Android) and check for updates to the I Pro app. Running an outdated version of the app can prevent new features from showing up.
## Step 3: Dig into the Settings Menus
Some features are not enabled by default and need to be switched on manually. Take some time to thoroughly explore all the settings and customisation options available for your camera within the app. You might find the feature you are looking for tucked away in an 'Advanced' or 'Experimental' settings menu.
## Step 4: Understand Model and Regional Differences
It is also possible that the feature you are looking for is not available on your specific model of I Pro camera or in your geographical region. Manufacturers sometimes release different hardware versions or enable features only in certain countries. Check the product's official website or packaging to confirm the feature list for your specific model.
If you have checked your subscription, updated your software, and explored the settings, and the feature is still missing, it may be time to consult the official I Pro support documentation or contact their customer service for clarification.