How to Fix Common I Pro Mounting Issues
A correct installation is crucial for the performance and security of your I Pro camera or doorbell. If you are experiencing issues after mounting your device, such as a loose fit, poor camera angle, or connection problems, this guide is here to help.
We will provide professional troubleshooting steps to resolve these common mounting issues, ensuring your I Pro device is stable, secure, and functions as intended.
Identifying Your Specific Mounting Problem
First, let's pinpoint the exact issue you are facing. Common symptoms that appear after the initial installation include:
- The device feels wobbly: The I Pro unit moves or rattles when touched.
- Intermittent power or connection: The device randomly turns off and on, or disconnects from your network.
- Poor camera angle: The camera's view is directed too far up, down, or to the side, missing the area you want to monitor.
- The unit won't sit flush: There is a noticeable gap between the I Pro device and the wall.
- The locking screw won't engage: The small security screw at the bottom of the unit cannot be tightened.
- The device didn't 'click' into place: The main unit is attached to the backplate but does not feel fully locked or secure.
A Step-by-Step Guide to Resolving Mounting Issues
Let's work through these problems with practical, effective solutions to ensure your installation is perfect.
1. Fixing a Loose or Wobbly I Pro Device
A wobbly camera can lead to unstable video and is a security risk. This issue almost always points to the backplate.
- Check for a Warped Backplate: The most frequent cause is a plastic backplate that was deformed by overtightening the mounting screws. Power down the device, remove the main unit, and inspect the backplate. Loosen its screws slightly and check if it lies flat.
- Use Shims for Uneven Walls: If your wall surface is not perfectly flat (e.g., brickwork or textured render), the backplate will rock. Use small plastic shims behind the screw points to create a solid, level foundation before securing the screws.
- Ensure Proper Anchoring: If you are mounting into plasterboard or masonry, you must use the correct wall plugs. Screws driven directly into these materials will work loose over time, causing the mount to wobble.
2. Resolving Power and Connection Problems
If your I Pro device works intermittently, the issue is likely a poor physical connection at the mount.
- Check for Pinched Wires: Remove the main unit and carefully examine the power wires. They must be tucked neatly into the channel provided in the backplate. If a wire is trapped between the plate and the unit, it can cause a short or an intermittent connection.
- Ensure a Secure Lock: The power contacts on the back of the I Pro unit need to press firmly against the contacts on the backplate. A loose, wobbly, or improperly locked unit will not maintain a stable connection. Fixing the wobble using the steps above will usually resolve these power issues.
3. Correcting a Poor Camera Angle
The camera's view is critical, and a bad angle can render the device useless.
- Use an Angle Mount: If your doorbell wiring is located on a wall that is at an angle to your door, you will need a wedge or angle mount. These are specifically designed to be installed behind the I Pro's backplate to aim the camera correctly.
- Vertical and Horizontal Wedges: You can find kits that allow you to angle the camera downwards (common for doorbells mounted high) or to the left or right. This is the only proper way to correct the viewing angle without compromising the mount's integrity.
4. Ensuring a Secure Final Fit
For peace of mind, you need to know the device is locked in place.
- Listen for the Click: When attaching the I Pro unit to the backplate, you should hear a positive 'click' as the locking tabs engage. If you do not, do not force it. Remove it and check for obstructions like a stray wire.
- Tighten the Security Screw: The small screw at the bottom is not optional. It is the final step that locks the unit to the plate and prevents it from being easily removed by a thief. If it won't engage, it's a sign the unit is not seated correctly on the plate.
By carefully revisiting your installation and addressing these common issues, you can ensure your I Pro device is securely mounted and ready to protect your home.