Understanding I Pro's Recording Modes
I Pro cameras offer different recording modes to suit various security needs. The two primary modes are motion-activated recording and 24/7 continuous recording. Motion-activated mode is designed to save storage space by only recording clips when movement is detected. In contrast, 24/7 recording captures everything, providing a complete, uninterrupted timeline of events.
If you have enabled 24/7 recording but find it is not working, the cause can range from simple configuration errors to issues with your storage medium or network connection. This guide will help you diagnose why your I Pro camera is not recording continuously and provide the steps to resolve the issue.
Common Symptoms of Recording Failure
When your camera fails to record 24/7, you will notice specific signs. Identifying the exact symptom can help you narrow down the potential causes.
- Gaps in the Timeline: When you review your recorded footage, you notice that there are periods of time missing. The recording seems to stop and then start again later.
- Recording Only on Motion: Despite having continuous recording selected, the camera's history only shows clips that correspond to motion events.
- No New Recordings: The live stream works perfectly, but the camera is not saving any new footage to your SD card or cloud account. The last recorded event might be from hours or days ago.
- Recording Stops After a Short Period: The camera might record continuously for a few minutes or hours and then stop without any apparent reason.
- Error Notifications: You may see specific error messages in the I Pro app, such as "Recording Failed," "Storage Error," or "Network Unstable."
Step-by-Step Troubleshooting for 24/7 Recording
Follow these steps methodically to find and fix the root cause of your recording problems.
1. Confirm Feature Support and Settings
First, ensure your specific I Pro camera model supports 24/7 recording and that it is configured correctly in the app.
- Check Model Specifications: Consult your user manual or the official I Pro website to verify that your camera model is capable of continuous recording. Some battery-powered or older models may not have this feature.
- Verify App Settings: Open the I Pro app and navigate to your camera's settings. Find the 'Recording' or 'Storage' menu and ensure that the recording mode is set to "Continuous" or "24/7", not "On Motion" or "Event-based." Save any changes you make.
2. Inspect Your Storage Solution
The most common cause of recording failure is an issue with the storage medium, whether it's a microSD card or a cloud subscription.
- For MicroSD Card Users:
- Check Compatibility: Ensure you are using a high-quality, high-endurance microSD card from a reputable brand. A slow or faulty card can cause recording failures. We recommend a Class 10 or U3 rated card.
- Check Available Space: If the card is full and not set to overwrite, recording will stop. Access the storage settings in the app to check the used space.
- Format the Card: Sometimes, the card's file system can become corrupted. Use the formatting function within the I Pro app to erase the card and start fresh. This will delete all existing footage, so back up any important clips first.
- For Cloud Storage Users:
- Check Subscription Status: Log in to your I Pro account on their website and verify that your cloud recording subscription is active and has not expired.
- Check Storage Limits: Ensure you have not exceeded the storage capacity of your plan. If you have, you may need to upgrade your plan or delete old recordings.
3. Ensure Stable Power and Network
Continuous recording requires a constant, stable connection to both power and the internet.
- Power Supply: Check that the camera's power adapter is securely plugged into a working socket. Any brief interruption in power will stop the recording.
- Wi-Fi Connection: An unstable Wi-Fi signal can prevent the camera from successfully writing to the SD card or uploading footage to the cloud. Check the Wi-Fi signal strength in the camera's device settings. If it is weak, try moving your router closer to the camera or using a Wi-Fi extender.
By carefully checking your settings, storage, and connections, you can resolve most issues preventing your I Pro camera from recording 24/7.